Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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What do you like best about the product?
That is helpful for our service team. Nice
What do you dislike about the product?
So far so good. We are not using so long
What problems is the product solving and how is that benefiting you?
Owl City has been on the market
Great New AI Features for Objects and Permissions
What do you like best about the product?
new ai features to help Create objects, fields and update permissions
What do you dislike about the product?
still many things to setup when it involves data cloud. cost is still pretty high to use the ai features
What problems is the product solving and how is that benefiting you?
tracking the info that the customers are looking for. able to track the time to completion
Great 360° Customer View, but Cumbersome with Multiple Cases
What do you like best about the product?
I appreciate how the platform allows us to monitor customer cases and provides a comprehensive 360-degree view.
What do you dislike about the product?
When a customer has a large number of cases, you often have to open several of them just to get a sense of the overall situation.
What problems is the product solving and how is that benefiting you?
Track and resolve customer issues efficiently.
Great Features and Automation, but Challenging Implementation
What do you like best about the product?
New features every season. Create neat page flows for my clients. Automatic case assignments.
What do you dislike about the product?
The implementation is difficult and guidelines should be rules of implementation.
What problems is the product solving and how is that benefiting you?
Client management efficiently and easy. Eliminating bottle necks.
Powerful Features and Customization, but Needs a Modern Touch
What do you like best about the product?
It's the most powerful and fully featured service product I've used, offering a high level of customization and a wide range of industry-leading features.
What do you dislike about the product?
The user experience could benefit from a more modern design and quicker loading times.
What problems is the product solving and how is that benefiting you?
Customer service automation allows agents to dedicate more time to building relationships with customers.
Agentforce Simplifies Case Management and Boosts Response Speed
What do you like best about the product?
Agentforce is very helpful because it makes it easier to manage and track customer cases efficiently. The AI suggestions also help agents respond faster and improve overall customer satisfaction
What do you dislike about the product?
Sometimes the interface can feel a bit complex for new users, and it takes time to customize all the settings properly. Also, some pages load slowly when handling a large amount of data, which can affect productivity.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps us manage customer inquiries more efficiently by centralizing all cases in one place. It reduces response time and improves communication between teams. As a result, we can provide faster and more consistent support to our customers, which increases overall satisfaction
Great Service Console, but Occasionally Slow Loading
What do you like best about the product?
Service console is very good, easy to access all relevant data in one page.
What do you dislike about the product?
Nothing much. Sometimes it loads very slow
What problems is the product solving and how is that benefiting you?
Case management, knowledge sharing and active case routing and monitoring
Great for Client Organization, But Needs More Agentic Use Cases
What do you like best about the product?
This tool makes it incredibly easy for my clients to manage their services. It streamlines the process and helps them stay organized without any hassle.
What do you dislike about the product?
It would be beneficial to incorporate additional agentic use cases.
What problems is the product solving and how is that benefiting you?
Assisting clients in overcoming their service-related challenges has been a key focus. I work to ensure that their issues are addressed effectively and efficiently.
Great Offline Features and AI, but Can Be Overwhelming at First
What do you like best about the product?
Ease of use. Off line capabilities, AI make lie easier for our clients
What do you dislike about the product?
It can be overwhelming bu gentforcr will make it easier
What problems is the product solving and how is that benefiting you?
Life sciences alignment across patients and HCPs
Service Cloud: Versatile and Powerful
What do you like best about the product?
Service Cloud is such an amazing product! I love how no matter the level of maturity of your service operation, Salesforce has you covered.
What do you dislike about the product?
The only nitpick is that some of the advanced features can be a bit hard to configure.
What problems is the product solving and how is that benefiting you?
Service Cloud is helping my clients provide the best service to their customers.
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