Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce Service Cloud is a good product with good features
What do you like best about the product?
The fact it can be configured so easily and developed upon means you can alter the way it works very freely. It also integrates with communities and provides uses with the ability to self serve there own tickets. Chat integration and chatter is great. Love the fact you can follow tickets and work with multiple teams around the globe. Good product
What do you dislike about the product?
Could be more features, some of them are quite basic but do the job. Development is very useful but can be a bit slow at implementing.
What problems is the product solving and how is that benefiting you?
Providing end users to log tickets out of the box, provided a simple service desk and as we are already using CRM it fully integrates out of the box.
Great system for managing work and service requests
What do you like best about the product?
The flexibility of the design. Components can be configured rather than custom coded in many respects, which allows non technical folks to be able to make changes to the system and continue building upon existing functionality. I also really like the reporting capabilities. Reporting is easy to use and makes getting data out of the system easy. I'm a system admin within our organization for Salesforce.
What do you dislike about the product?
Cost. Licensing per user is VERY expensive for Salesforce.
What problems is the product solving and how is that benefiting you?
Benefits have been increased traceability of work and requests throughout our organization and the ability to report out on this work. Also able to use this software on devices out in the field!
Very helpful product
What do you like best about the product?
I love that this product is so intuitive to use, it does not require much training.
What do you dislike about the product?
It did take awhile to get running smoothly when we launched it but it's been great since.
What problems is the product solving and how is that benefiting you?
We are using it to allow customer to see what the progress is on their order and service orders as they progress.
Detailed and Informative
What do you like best about the product?
I love that it literally has all the resources and information you need to help the customer as best as you can. There is nothing that you need, they don't have.
What do you dislike about the product?
I have sensitive eyes, I would really love if we had an option to choose either a light or dark theme. The background color is predominantly white.
What problems is the product solving and how is that benefiting you?
It helps us ensure the customer a quick and painless customer service process in the best way possible.
Salesforce is great for all companies large or small.
What do you like best about the product?
The best thing about Salesforce is incorporates a lot of useful tools. You can email from it. Keep accurate case logs, and search for any parts of the file.
What do you dislike about the product?
The thing I dislike is sometimes the system gets to many users and it does not let your save go through but then you try again and it will save.
What problems is the product solving and how is that benefiting you?
We see cased logs, contact information, all business information example would be address, phone, and zipcode.
Salesforce helps me do my job, every single day!
What do you like best about the product?
I absolutely love how great Salesforce works. This tool is a vital part of my success. It integrates with my email and makes everything flow together perfectly.
What do you dislike about the product?
Sometimes there are minor bugs that can take a while to get fixed. I had one where the typing would go backwards, super weird.
What problems is the product solving and how is that benefiting you?
I have been able to streamline information seamlessly. It is great to have this tool!
Recommendations to others considering the product:
Make sure you always keep the most updated version of Salesforce!!
Sales force is great
What do you like best about the product?
I love that you can log your calls, projects, review plans and so much more. Salesforce really helps bring all the programs that you would generally use into one program. I think this program is going to stay successful for a long time as it makes working a lot more easier.
What do you dislike about the product?
I dislike when salesforce is down. This makes working a lot harder as in my situation I would need to narrate on stickies or paper to keep track of my work for the day.
What problems is the product solving and how is that benefiting you?
Sometimes there are too many changes which can make some items confusing but overall the product benefits us to make more money and be efficient.
Recommendations to others considering the product:
I highly recommend using salesforce for all companies. This software makes working a lot easier and efficient in a lot of manners.
Salesforce Review!
What do you like best about the product?
Salesforce is an essential to my daily life at work. I used it when I was in Sales and now I use it in Client Experience. Everything from contractual details to call tracking. I couldn't do life without it!
What do you dislike about the product?
No major dislikes. Only areas where I'm unsure are because I haven't had time to explore.
What problems is the product solving and how is that benefiting you?
Salesforce is our one-stop-shop for all things reporting and data. Couldn't do what we do without it!
Recommendations to others considering the product:
Would recommend to anyone looking at software to track all company information!
SalesForce is the BEST.
What do you like best about the product?
SalesForce is a must need for all companies - IT related or not. I use it for the beginning stages of sales, sales processes, and project management. It's completely customizable and fits every need you could have.
What do you dislike about the product?
SalesForce can look outdated - regardless of whether or not you updated to the newest version, Lightning.
What problems is the product solving and how is that benefiting you?
That not only are we able to use it for Sales (which is what I believe most people use it for) but also Project Management.
Salesforce
What do you like best about the product?
Running reports using various filters. Lightening version is good.
What do you dislike about the product?
I need more training. Nothing to complain about.
What problems is the product solving and how is that benefiting you?
Organizing data, clean up, doing analysis and data management.
Recommendations to others considering the product:
Get training
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