Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Love Salesforce
What do you like best about the product?
I love how easy it is to navigate and the functionality is much better than other platforms that I've used.
What do you dislike about the product?
Sometimes when I am working on fulfillment items, I get error messages when trying to complete the workflow for no reason so have to wait to do it again.
What problems is the product solving and how is that benefiting you?
I am a Quality Specialist working on billing issues with the customer and determining whether or not one of the advertising campaigns are live. I am easily able to quickly find all the information I need to audit accounts and can get in touch with sales reps and other employees easily.
Recommendations to others considering the product:
No recommendations
Excellent 360 view of Customer Service
What do you like best about the product?
The ability to keep track of all customer service activity regardless of channel.
What do you dislike about the product?
There is nothing I dislike. Everything is awesome
What problems is the product solving and how is that benefiting you?
One repository for all Client support with analytics that allow management to track the customer service department.
Best Database App for Helpdesks
What do you like best about the product?
The ability to create separate databases within the same company for different departments to access different information.
What do you dislike about the product?
I have not encountered any major problems using this software.
What problems is the product solving and how is that benefiting you?
Utilizing the search functions within Salesforce to retrieve customer data to verify their identity and provide account information to them as requested.
Really good and smooth.
What do you like best about the product?
I like that all of Salesforce is in one place and with the service cloud, we can really help our customers.
What do you dislike about the product?
It can be a little confusing. There is a lot to learn and know.
What problems is the product solving and how is that benefiting you?
We are solving customer's problems with the service cloud and making sure they are being taken care of and that our business is organized. The benefits is the time saved.
Helps customer service!
What do you like best about the product?
I like everything it can do far as resolution and agent productivity. It really makes keeping customer data and sales all in one place to help with the process
What do you dislike about the product?
I can't say there is anything that I do not like about it yet! I would keep using this product
What problems is the product solving and how is that benefiting you?
Just the overall smoothness of the Salesforce service, it really makes my job a but easier. I like how easy it is to use.I would like to hear how others are enjoying it also.
Recommendations to others considering the product:
I would def stick with this and continue to use this product
Salesforce is convenient and easy to use.
What do you like best about the product?
Salesforce holds all account information in one location.
What do you dislike about the product?
When first learning how to use salesforce is was hard to understand the projects section.
What problems is the product solving and how is that benefiting you?
It allows multiple employees to see all communication with the client.
Great Customization
What do you like best about the product?
SalesForce allows to you to customize their platform in ways that will be suit your needs. Between custom development and apps available on their appexchange you can really do a lot with this tool.
What do you dislike about the product?
The learning curve for SalesForce can be quite steep. Fortunately, there is a wealth of resources available. And if you run in to an issue/problem chances are there is forum that has already dealt with it showing a workaround.
What problems is the product solving and how is that benefiting you?
Case handling a customer relationship management
Salesforce
What do you like best about the product?
I like the way salesforce integrates with my outlook and provides me update on activities that are planned.
What do you dislike about the product?
It is not very user friendly for moving and managing quotes prepared.
What problems is the product solving and how is that benefiting you?
1. Tracking my activity log
2. Using metrics to identify and pursue an opportunity
2. Using metrics to identify and pursue an opportunity
Great product
What do you like best about the product?
Used this product in my last role. Was great from comms stand point.
What do you dislike about the product?
Honestly, this was the one thing that I didn't have issues with.
What problems is the product solving and how is that benefiting you?
I was solving comms problems. Great tool over all.
Recommendations to others considering the product:
Definitely helpful - totally recommend this product.
Well supported tool
What do you like best about the product?
It is an easy way to address customer support and built in feature lets us easily manage and creative follow up with the tickets.
Also has auto-case creation mechanisms and auto- email generation mechanisms which makes things very easy.
Also has auto-case creation mechanisms and auto- email generation mechanisms which makes things very easy.
What do you dislike about the product?
Eventhough it is a best support tool, it is a bit complicated to learn and understand. There are few third party tools which is bit easy to use for small-scale businesses and they can be integrated with salesforce also. So it would be better if the case management process is made little more simple.
What problems is the product solving and how is that benefiting you?
It helps a lot in case creation, and assigning tickets based on priority, also it sends automatic emails and the very best part is it is connected with other objects. So it helps in finding all the cases related to a particular object.
Recommendations to others considering the product:
Go for it! I will definately recommend to others, this will enhance your productivity as well as good communications with the customers.
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