Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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Amazing data flow
What do you like best about the product?
Very useful when checking on important customers for hours on end
What do you dislike about the product?
i experience a lot of crashing when using any other browser than chrome
What problems is the product solving and how is that benefiting you?
Salesforce is a much easier and convenient alternative than Mastermind when it comes to finding customers information in our system
Salesforce for Helpdesk
What do you like best about the product?
It keeps all agents up to date with tickets and clients.
What do you dislike about the product?
There are not any dislikes at this time.
What problems is the product solving and how is that benefiting you?
Salesforce keeps everything at a click away. Everything is updated by the minute.
Super helpful and easy to use
What do you like best about the product?
What I like best is how easy I'm able to search through articles with the list view. With this option I can see the main categories for topics and then use the dropdown to navigate through the subcategories for that topic. This helps me to stay organized with all the articles and learn more about each product. Not only that but I can go through the list one by one until I find a solution to my question.
What do you dislike about the product?
What I dislike is how it's hard to toggle to the Knowledgebase in Salesforce. Everytime I open up Salesforce, I have to click on the dropdown list in order to toggle back to Knowledgebase which can take up quite some time especially if I'm doing multiple sources. There should be a way to have a direct link to Knowledgebase so I don't have to keep toggling back and forth.
Also, there should be a preview option for each search result. For instance, when you hover over the link there should be a way to see the keywords from that article so you know you're reading the right one before opening it up.
Also, there should be a preview option for each search result. For instance, when you hover over the link there should be a way to see the keywords from that article so you know you're reading the right one before opening it up.
What problems is the product solving and how is that benefiting you?
I work in both a customer-facing and internal sales-facing role. Our sales team often needs product help aka "product experts." Salesforce Knowledgebase allows me to easily look up questions about products and from there gather information and funnel it back to our sales team. Not only that, but with our customers as well, anytime they have a question, I"m able to easily find that answer on the fly by typing in some search terms. Since we're able to reply faster, this leads to increased customer satisfaction scores.
Recommendations to others considering the product:
I would strongly recommend this product to anyone looking to broaden their product knowledge for the company that you're working for. With just one click, you're able to learn more in-depth about the product offerings in a company. Not only that but from an admin POV, it's a super organized way to keep all your articles organized so that at any time if any employee has a question, they can just type in some keywords and find the solution to their question.
What a fun lead generation product
What do you like best about the product?
I like the social media integration / look-feel on the program. I liked the intuitiveness while not taking away from the basic purpose of the program. It enhances the things a company can do in multiple deparments (not just sales) which is useful.
What do you dislike about the product?
Could be useful outside of the sales department in a more broad way. I wish I had more access to this product. I use it daily but I wish it could also be used as a helpdesk and not just as lead generation (I feel like salesforce would crush the helpdesk software industry).
What problems is the product solving and how is that benefiting you?
Lead management
Great experience. All information in one place. Easy to use
What do you like best about the product?
It's easy to use and contains everything needed in one source
What do you dislike about the product?
Slow.. Takes a while to load and crashes frequently
What problems is the product solving and how is that benefiting you?
Bank errors. Workflows allow for fewer mistakes
Recommendations to others considering the product:
Definitely worth using.
Amazingly versatile
What do you like best about the product?
You can use it in literally any business setting in any domain
What do you dislike about the product?
Honestly it's hard to come up with any negatives, it's fast easy and solid
What problems is the product solving and how is that benefiting you?
Using it as a CRM, connecting it to other apps
Salesforce Service Cloud
What do you like best about the product?
I love that salesforce allows you to have all departments on one "page"
What do you dislike about the product?
There are quite a few updates, sometimes hard to adjust but not too bad.
What problems is the product solving and how is that benefiting you?
Unified source of information. Makes it easy for transparency.
Recommendations to others considering the product:
LOVE SALESFORCE. Easy and simple platform for ALL DEPARTMENTS!
Best CRM Software
What do you like best about the product?
Only used as a tester version but it was always useful for me as an independent freelancer worker which is useful to me maintain schedules and deals management and managing events
What do you dislike about the product?
Didn't find a single con about this CRM
What problems is the product solving and how is that benefiting you?
Really the best Customer-Relationship Management Software in these days.
Recommendations to others considering the product:
The best CRM Software you cant find no where else
Great resource
What do you like best about the product?
All the resources you need and easy to find info all in one place
What do you dislike about the product?
I cant think of anything at this moment..
What problems is the product solving and how is that benefiting you?
Prospecting is easier when knowledge is open and available.
Salesforce is the best SaaS out there
What do you like best about the product?
I love the fact that Salesforce is a great platform which is very easy to integrate with other data warehouses.
What do you dislike about the product?
I don't dislike anything as of right now
What problems is the product solving and how is that benefiting you?
I currently use service cloud for user case management. it is a great tool for case management and offers great tools like task assignment, escalation rules and other automation based on predefined rules.
Recommendations to others considering the product:
It is a great tool that has a ton of resources to offer.
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