Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Service cloud
What do you like best about the product?
Service cloud has made it easier to store documents
What do you dislike about the product?
It is not as known as iCould but it is just as great
What problems is the product solving and how is that benefiting you?
Storing documents easier
Pioneer of the Cloud
What do you like best about the product?
Salesforce can be integrated with multiple systems. This gives us an enhanced visibility to each system and users can review the work. The best part of it being that if a team member has been moved to a different team, all access related actions can be handled by clicks and settings and no extra maintenance efforts are required.
What do you dislike about the product?
The organization wide limits are a drawback. The multi-tenant architecture has ensured that all systems are running with the same limits . While this is accurate to the usability prospective, with high grade enhancements, some legacy systems cannot be integrated or moved here because of the limits that Salesforce has in place.
What problems is the product solving and how is that benefiting you?
With the current markets and systems, Salesforce has a foot in almost all business solutions. Salesforce service and Sales cloud being connected to each other, we have multiple solutions for almost all the requirements including CPQ. This plays major role in all verticals like Banking, Finance, Healthcare, Telco, high grade Machines.
The ease of doing business with the next level AI on the new Salesforce Eisenstein and Wave Analytics bundled with the CPQ solutions that Salesforce has brought in, it no wonder that Salesforce is indeed the leader in the cloud platforms.
With the expanse of its reach across the platforms and users, may it be Sales, Service, Interns learning for the first time or even analytics for any government agency, Salesforce has something for everyone.
The ease of doing business with the next level AI on the new Salesforce Eisenstein and Wave Analytics bundled with the CPQ solutions that Salesforce has brought in, it no wonder that Salesforce is indeed the leader in the cloud platforms.
With the expanse of its reach across the platforms and users, may it be Sales, Service, Interns learning for the first time or even analytics for any government agency, Salesforce has something for everyone.
Recommendations to others considering the product:
Ensure to understand the organizations limits before investing in the technology. Salesforce would be a good choice for operations ranging from Mid to
Soon everyone will be using Salesforce
What do you like best about the product?
Versatility. There are so many beneficial functions of Salesforce that make it a solution to many things in one.
What do you dislike about the product?
Takes a bit of a learning curve because there is SO much going on.
What problems is the product solving and how is that benefiting you?
service requests/tickets, emails, templates, reporting & tracking
Recommendations to others considering the product:
Create a knowledge base of best practices and tips to help ease the learning curve
Volunteer Management
What do you like best about the product?
Salesforce is really customizable. We use it for both speaking engagements, customers, and volunteers. I personally use it to manage volunteer information and keep track of events. We also use it for HR activities, like requesting vacation days or entering in time off.
What do you dislike about the product?
Information is not always translated into Google cloud. The two programs don't always 'talk' to each other. Also, the recent items can be confusing and doesn't update all the time.
What problems is the product solving and how is that benefiting you?
Event management, volunteer management, and sales management. One thing I personally love is that if someone is editing a profile at the same time as me, it does not interfere with my work.
Recommendations to others considering the product:
There's no harm in trying, and since you can edit and customize so many things, I think it'd be difficult to find an industry that wouldn't benefit from it.
Excellent CRM Tool
What do you like best about the product?
The cloud feature and live interaction features.
What do you dislike about the product?
It is very expensive for Small and Medium sized enterprises.
What problems is the product solving and how is that benefiting you?
Provide customer support to the customers.
Efficiency at its' best!
What do you like best about the product?
Salesforce service cloud allows our team to customize the fields and pages for maximum efficiency! It makes implementing processes and assisting clients so easy!
What do you dislike about the product?
There really isn't much about SF Service Cloud I don't like!
What problems is the product solving and how is that benefiting you?
We are able to organize a lot of information efficiently!
Gets the job done
What do you like best about the product?
Very easy way to communicate, it isn’t slow or inconsistent.
What do you dislike about the product?
Can’t delete entries, merge cases, or edit names
What problems is the product solving and how is that benefiting you?
Figuring out the most economical way for people to get their medication through their insurance.
The ease of doing business
What do you like best about the product?
I link that there are documents available to best service the guest with their issues.
What do you dislike about the product?
The documents are pretty lengthy and there are a lot of steps.
What problems is the product solving and how is that benefiting you?
Damaged items, returns, etc.
Recommendations to others considering the product:
Take your time when using the documents to ensure your providing the best services.
Salesforce helps me and my team!
What do you like best about the product?
Salesforce is a one stop shop. They do everything!!!
What do you dislike about the product?
They could use a website update and give more customer appreciation stuff like discounts etc.
What problems is the product solving and how is that benefiting you?
It helps a lot with leads and tracking leads in our company. Helps us stay organized and helps us make more sales.
Recommendations to others considering the product:
It solves a lot of problems! Salesforce is good and does what they claim to do. Helps with leads and sales for sure. Keeps them organized and trackable.
Salesforce
What do you like best about the product?
Salesforce cloud has helped out tremendously in keeping track of all my IT cases that come in.
What do you dislike about the product?
I have yet to find a feature about Salesforce that I dislike.
What problems is the product solving and how is that benefiting you?
I am able to track and categorize my IT cases but faults and resolutions
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