Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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So helpful
What do you like best about the product?
Such a cool system to help store stuff and communicate with folks that I need to! Plus I got free stickers!
What do you dislike about the product?
Little bit difficult to add new users and teach them how everything works.
What problems is the product solving and how is that benefiting you?
Helping our guests to self serve as well as adding a chat in which we weren’t able to do before.
Sales Force Review
What do you like best about the product?
I love that this helps us track customer satisfaction.
What do you dislike about the product?
I dis like the amount of time it takes to load
What problems is the product solving and how is that benefiting you?
Customer complaints are all stored in one location. This helps us divide and conquer
Never fails, Never an Issue. Perfect
What do you like best about the product?
I love how everything in salesforce is linked to the same profile of a guest.
What do you dislike about the product?
Sometime cases don't form from helpshift every once in a while
What problems is the product solving and how is that benefiting you?
Creating cases to solve issues for guests
Salesforce Works
What do you like best about the product?
That you get to submit requests and have support person ell help you in real time
What do you dislike about the product?
the lack of emails that can come from it ... must go back and fourth
What problems is the product solving and how is that benefiting you?
Any problems that arrise from the use of the blackline softwares
Recommendations to others considering the product:
Make sure you train users properly
Easy CRM
What do you like best about the product?
I have been using Salesforce as an end user and for reporting purposes. It’s user friendly and lightning allows live insights
What do you dislike about the product?
Some fields cannot be combined and on few occasions, I had to create separate reports
What problems is the product solving and how is that benefiting you?
Increase sales and improving customer relations
Recommendations to others considering the product:
Allow more user interface such as face chat
Exceptional Product
What do you like best about the product?
I love how it is able to blend both Customer Service as well as Support into one easy to use Platform.
What do you dislike about the product?
It can be a bit resource heavy depending on what system is currently attempting to use/access it.
What problems is the product solving and how is that benefiting you?
Basically we have been solving the ability to try and manage all of our contacts/leads/referrals along with the support calls that come in regarding those customers. This has really helped to keep everything organized and easy to access.
salesforce customer self
What do you like best about the product?
I really liked salesforce self service because this product helped organize notes and contacts under accounts and leads in one platform.
What do you dislike about the product?
I really didnt like the pricing on how expensive this product was and how long it took to get fixed when it would crash.
What problems is the product solving and how is that benefiting you?
I used salesforce self service to manage customer service and align all notes in one section.
Salesforce = Spectacular!!!
What do you like best about the product?
The product is intuitive and holistic - has features that I need and some I didn’t know I even needed until I used the product. Smart design.
What do you dislike about the product?
It’s expensive! I realize that it is an exclusive product, but with other competitors available sometimes the price is hard to justify.
What problems is the product solving and how is that benefiting you?
Sales, service and marketing analysis.
Salesforce
What do you like best about the product?
I like the ability to get a big picture view of my accounts opportunities and documents in one place the collaboration with my resources teammates et Cetera
What do you dislike about the product?
Because there are so many different ways to do the same tasks like it sometimes feel like you are working a lot harder than you need to to perform a simple task. Too many clicks.
What problems is the product solving and how is that benefiting you?
Incited to future opportunities being able to track pipe line, these are all great things.
Recommendations to others considering the product:
If you try it you'll find that you're a lot happier with it then whatever you were using previously.
Excellent CRM
What do you like best about the product?
This is the best tool for processing a sales order. I can also create a simple workflow like case creation and can switch into reporting. It tried it in reports for our credit/debit/returns and it works absolutely best. Better than SAP as you can see clearly what you need in reporting.
What do you dislike about the product?
I don't like the lightning interface. I doesn't look so user friendly.
What problems is the product solving and how is that benefiting you?
Generating reports is easy as breeze. This is important in our team as in SAP it can't tell you in detailed in just one looking. But in Salesforce it can create a graph to easy identify which area is needed for improvement.
Recommendations to others considering the product:
This is quite expensive product. But hopefully they can recommend any app exchange that is useful. Trial of it is a bit risky. So we hope that salesforce can give at least a recommendation.
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