Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Salesforce Live Agent
What do you like best about the product?
Salesforce is a software that is alright, but I think the amount of different applications to use within the app may confuse a person
What do you dislike about the product?
Like mentioned earlier, Salesforce does have a little bit too many apps to use, and not enough training within the app.
What problems is the product solving and how is that benefiting you?
It definitely allows the company to be more connected with each other.
Patient Advocate
What do you like best about the product?
Salesforce is a very reliable could based service.
What do you dislike about the product?
Saving or changing items can feel repetitive and I wish it had an auto save feature with and undo function.
What problems is the product solving and how is that benefiting you?
Organization of data and reporting of data is a breeze with Salesforce.
HIGHLY RECOMMENDED
What do you like best about the product?
Being able to communicate in real time with other web users. We can chat 24/7 and even have private chats. great value for the price
What do you dislike about the product?
The mobile site doesn't have the same features as if you were on the computer or desktop
What problems is the product solving and how is that benefiting you?
Its easy to use we are able to talk to our representative quickly weather is a personal matter or a question regarding the call they are on at the time everything is real time.
Great functionality
What do you like best about the product?
I like how it is formatted the best. It is very simple and easy to use.
What do you dislike about the product?
I honestly don't have any complaints. It functions very well.
What problems is the product solving and how is that benefiting you?
We used to use a different live agent tool, and it took people out of the round robin too easily. This one solves that by a different routing method.
Service Cloud
What do you like best about the product?
Great for service on the cloud, easy to use, and not to expensive for our company.
What do you dislike about the product?
I like everything about it, if is was free if would be perfect.
What problems is the product solving and how is that benefiting you?
WE are using it provide customers with support as well as chat with our clients. It is very easy to learn how to use.
Recommendations to others considering the product:
n/a
The best CRM for customers
What do you like best about the product?
Quick, easy to implement, and completely online.
What do you dislike about the product?
It presents some problems when connecting with web services.
What problems is the product solving and how is that benefiting you?
CRM for the online registration of tourist clients.
Intuitive Software
What do you like best about the product?
This software maximizes productivity and makes effortless decisions.
What do you dislike about the product?
The lag time on this software could be improved.
What problems is the product solving and how is that benefiting you?
Customer relations and feedback have improved.
Esay to mange
What do you like best about the product?
Easy to create solutions and use test case
What do you dislike about the product?
Search need more advance features. Need algorithms changes instead of using just OR
What problems is the product solving and how is that benefiting you?
Used test cases are helpful with salesforce
Top CRM application for Business
What do you like best about the product?
All the Out of the box options provided and easy to achieve all the custom requirements
What do you dislike about the product?
Too many major releases and maintaining certificates
What problems is the product solving and how is that benefiting you?
Problems- Need to do business testing for all the SAAS releases, which consumes lot of org time.
Great Traceability
What do you like best about the product?
Highest level of traceability from start to finish
Ease of case creation
Case Rules and Workflows ease of setup
Ease of case creation
Case Rules and Workflows ease of setup
What do you dislike about the product?
The Service Cloud products meets our requirements and I have no complaints.
What problems is the product solving and how is that benefiting you?
Service to Support
Community Relations
Community Relations
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