Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Top quality crm
What do you like best about the product?
Ease of use. Very user friendly customer relationship management platform
What do you dislike about the product?
Nothing to complain about. I'm sure there have been several updates and improvements since I've last used salesforce but l enjoyed using it at my old job
What problems is the product solving and how is that benefiting you?
Real time updating contact information. Records who made what changes.
Sales force
What do you like best about the product?
I like that it can be a good use as one source of truth.
What do you dislike about the product?
Some companies may not use it to its full potential.
What problems is the product solving and how is that benefiting you?
I like that all departments of the company that uses sales force can utilize the same information. It makes for better communication and therefore it is better for the customer/client
Service Cloud-Salesforce
What do you like best about the product?
Automation, email to case is the best part.
What do you dislike about the product?
If we are logging from different IP address, then they send us the verification code to our email to verify. Verification email takes ages to get back to our inbox. very delay.
What problems is the product solving and how is that benefiting you?
We are able to communicate to and fro with the customers using this service
Recommendations to others considering the product:
It's customer friendly, customers can email their issues and that will come directly to salesforce and create a case.
Great, great customer service team!
What do you like best about the product?
What I like best about Service Cloud is that, although we have not signed off yet, the team at Sales Force have been nothing but inviting and welcoming in helping us going through the process of service cloud.
What do you dislike about the product?
I cannot say that I have a dislike yet. We are waiting to go live with Service Cloud.
What problems is the product solving and how is that benefiting you?
Their reporting tool in the service cloud and how are doing as a company.
Salesforce made simple
What do you like best about the product?
Salesforce is easy to navigate and provides exceptional service features to simplify task.
What do you dislike about the product?
There are currently not items I do not like regarding this software.
What problems is the product solving and how is that benefiting you?
Social Media by reviewing post rapidly and being able to try with templates making responses faster
User friendly, intuitive but very powerful
What do you like best about the product?
The feature I like most is Chatter. It is so helpful in terms of leaving a paper trail of solutions and interacting with different teams. You can search later, use hashtags and tag people.
What do you dislike about the product?
Reports sometimes seem a bit slow or sluggish.
What problems is the product solving and how is that benefiting you?
Meeting our SLAs with our customers. For support it is all about updates, and for cloud it is all about resolution. We use milestones, we keep track of what's going on with each case.
Recommendations to others considering the product:
I know for a fact, that a lot of software companies use it on the support side. Companies such as Manhattan Associates.
Salesforce
What do you like best about the product?
Sales force creates a community for my job to bridge the gap between teams to allow for collaboration.
What do you dislike about the product?
There is nothing I dislike so far. Still actively using the tool.
What problems is the product solving and how is that benefiting you?
The storage of company wide documents for easy retrieval.
Salesforce
What do you like best about the product?
Good OS I think its one of the best of its kind
What do you dislike about the product?
I dont think there is anything I dislike.
What problems is the product solving and how is that benefiting you?
Its great at keeping track of leads contacts and follow up tasks
Great
What do you like best about the product?
We use this to keep track of coachings.
What do you dislike about the product?
There’s are a few glitches sometimes.
What problems is the product solving and how is that benefiting you?
Coaching
Good for business
What do you like best about the product?
It is easy to use. Detailed categories, lightweight secure and fast.
What do you dislike about the product?
Unable to edit roles for specific set of people.
What problems is the product solving and how is that benefiting you?
I work at a business which switched over to Salesforce as it is fast lightweight, easy to understand and use features
Recommendations to others considering the product:
Yes
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