Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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Salesforce helps me and my team!
What do you like best about the product?
Salesforce is a one stop shop. They do everything!!!
What do you dislike about the product?
They could use a website update and give more customer appreciation stuff like discounts etc.
What problems is the product solving and how is that benefiting you?
It helps a lot with leads and tracking leads in our company. Helps us stay organized and helps us make more sales.
Recommendations to others considering the product:
It solves a lot of problems! Salesforce is good and does what they claim to do. Helps with leads and sales for sure. Keeps them organized and trackable.
Salesforce
What do you like best about the product?
Salesforce cloud has helped out tremendously in keeping track of all my IT cases that come in.
What do you dislike about the product?
I have yet to find a feature about Salesforce that I dislike.
What problems is the product solving and how is that benefiting you?
I am able to track and categorize my IT cases but faults and resolutions
So helpful
What do you like best about the product?
Such a cool system to help store stuff and communicate with folks that I need to! Plus I got free stickers!
What do you dislike about the product?
Little bit difficult to add new users and teach them how everything works.
What problems is the product solving and how is that benefiting you?
Helping our guests to self serve as well as adding a chat in which we weren’t able to do before.
Sales Force Review
What do you like best about the product?
I love that this helps us track customer satisfaction.
What do you dislike about the product?
I dis like the amount of time it takes to load
What problems is the product solving and how is that benefiting you?
Customer complaints are all stored in one location. This helps us divide and conquer
Never fails, Never an Issue. Perfect
What do you like best about the product?
I love how everything in salesforce is linked to the same profile of a guest.
What do you dislike about the product?
Sometime cases don't form from helpshift every once in a while
What problems is the product solving and how is that benefiting you?
Creating cases to solve issues for guests
Salesforce Works
What do you like best about the product?
That you get to submit requests and have support person ell help you in real time
What do you dislike about the product?
the lack of emails that can come from it ... must go back and fourth
What problems is the product solving and how is that benefiting you?
Any problems that arrise from the use of the blackline softwares
Recommendations to others considering the product:
Make sure you train users properly
Easy CRM
What do you like best about the product?
I have been using Salesforce as an end user and for reporting purposes. It’s user friendly and lightning allows live insights
What do you dislike about the product?
Some fields cannot be combined and on few occasions, I had to create separate reports
What problems is the product solving and how is that benefiting you?
Increase sales and improving customer relations
Recommendations to others considering the product:
Allow more user interface such as face chat
Exceptional Product
What do you like best about the product?
I love how it is able to blend both Customer Service as well as Support into one easy to use Platform.
What do you dislike about the product?
It can be a bit resource heavy depending on what system is currently attempting to use/access it.
What problems is the product solving and how is that benefiting you?
Basically we have been solving the ability to try and manage all of our contacts/leads/referrals along with the support calls that come in regarding those customers. This has really helped to keep everything organized and easy to access.
salesforce customer self
What do you like best about the product?
I really liked salesforce self service because this product helped organize notes and contacts under accounts and leads in one platform.
What do you dislike about the product?
I really didnt like the pricing on how expensive this product was and how long it took to get fixed when it would crash.
What problems is the product solving and how is that benefiting you?
I used salesforce self service to manage customer service and align all notes in one section.
Salesforce = Spectacular!!!
What do you like best about the product?
The product is intuitive and holistic - has features that I need and some I didn’t know I even needed until I used the product. Smart design.
What do you dislike about the product?
It’s expensive! I realize that it is an exclusive product, but with other competitors available sometimes the price is hard to justify.
What problems is the product solving and how is that benefiting you?
Sales, service and marketing analysis.
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