Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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one of best cloud service
What do you like best about the product?
I like that it is so natural to explore between segments inside the product. In the event that you have to see CSAT, it easy to change to that, and not lose where you were taking a shot at another tab. I additionally like the capacity to see me rundown of cases while taking a shot at another case. This gives me the adaptability to open another case without loosing my place. What's more, the tabs at the best are astounding! Exchanging forward and backward between tabs is a breeze. Client profiles for kindred specialists are useful and enable me to discover who their directors are, and it gives me access to their contact data.
What do you dislike about the product?
It's extremely hard to isolate numerous cases or to dispose of spam cases. Information cancellation or inactivation is another riotous activity. Endorsement work process in the back end gets halted and bolster group must be included to get it up and running.Some of the endorsement work processes are executed with no reason.
What problems is the product solving and how is that benefiting you?
all sales and customer information
Useful tool for any organization
What do you like best about the product?
friendly user, provide confidency every time that I used it
What do you dislike about the product?
nothing, I think it works perfect for me
What problems is the product solving and how is that benefiting you?
storage, easy to find information
Great tool to hold businesses accountable when servicing clients!
What do you like best about the product?
I enjoy how easy it is to log case notes, data, and contact information in an organized manner to keep important information regarding clients on file for future and better use.
What do you dislike about the product?
Sending emails from the cloud server can be a hassle sometimes, but is still a valuable tool.
What problems is the product solving and how is that benefiting you?
Keeping organized notes on client issues for future reference so we may better service clients moving forward.
Love Salesforce
What do you like best about the product?
Ability to prepare Articles and import to Salesforce Knowledge
What do you dislike about the product?
I cannot think of anything off the top of my head. Really nice solution
What problems is the product solving and how is that benefiting you?
More inquiries turn to true leads
Recommendations to others considering the product:
This solution is a wonderful tool for exploration and interest building
Fantastic software
What do you like best about the product?
Salesforce is very easy on a service side. The fact that there are almost an endless amount of adjustments and addons that can be done helps the setup and maintenance.
What do you dislike about the product?
Some actions can be a bit cumbersome and difficult to do. I must say i really dislike lighting version.
What problems is the product solving and how is that benefiting you?
We are able to fully see every interaction within our company to our customers. This has increased productivity 10 fold.
Recommendations to others considering the product:
Work very closely with Salesforce on the implementation side.
Eay as pie
What do you like best about the product?
So simple! So user friendly! I am shocked at the easy way risks product works
What do you dislike about the product?
Training was a little cumbersome and tricky
What problems is the product solving and how is that benefiting you?
We've noticed that we are getting timely responders and more productivity done in lesser time
Recommendations to others considering the product:
Try it out
SFDC Service Cloud
What do you like best about the product?
Easy to customize the form
Lightning style is cool
Apps to incorporate enterprise functions
Lightning style is cool
Apps to incorporate enterprise functions
What do you dislike about the product?
Unable to find good SFDC Developers
High support cost
High support cost
What problems is the product solving and how is that benefiting you?
Provide better service to customer by using new out of box features like timeline
High availability because we never see an outage
High availability because we never see an outage
Recommendations to others considering the product:
Define agreement with SFDC correctly before move to implementation
Easy to use and fast searching
What do you like best about the product?
The notes and quotes features. Easy to update.
What do you dislike about the product?
Sometimes you can't easily fine a quote.
What problems is the product solving and how is that benefiting you?
Easy to find quotes and pricing and easy to keep track of issues.
Recommendations to others considering the product:
Great product easy to use works for so many applications.
Easy to use and learn
What do you like best about the product?
Easy to use and learn Disnt take more than an hour or so to get the hang of it
What do you dislike about the product?
Can be fristrating to go back to the agent screen once your in the support console
What problems is the product solving and how is that benefiting you?
Able to track how many times a client calls in
Database for a Non-profit
What do you like best about the product?
Salesforce is easy to navigate and keeps all of our data organized.
What do you dislike about the product?
I think the reports are not completely user friendly.
What problems is the product solving and how is that benefiting you?
We are able to contact our donors easily and keep their relationship with us organized.
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