Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Hosting Customer Data
What do you like best about the product?
Love the ease of use and the huge storage!! We use this to hold key information with our partner hotels.
What do you dislike about the product?
Sometimes it is difficult to navigate backwards since our software doesn't have a "back" button or arrow, you must click on a new task.
What problems is the product solving and how is that benefiting you?
Able to have a central location where all administrators can share progress on a project or update records.
One of the best CRM systems so far
What do you like best about the product?
Ease of control and usage, as well as very customizable
What do you dislike about the product?
The process of learning how to use sales force can be time consuming
What problems is the product solving and how is that benefiting you?
Sales tracking and capturing of metadata
Recommendations to others considering the product:
Why would you not use it?
Easy to use program
What do you like best about the product?
I like how it allows you to control who walks in into the lobby and we know exactly who is up next when helping clients.
What do you dislike about the product?
Sometimes its trouble shoots but other than that I like it
What problems is the product solving and how is that benefiting you?
I work at a bank so I use it to open accounts
Salesforce Service Cloud
What do you like best about the product?
Live Agent/Service Console/Omni Channel/Ease of use
What do you dislike about the product?
I like everything about salesforce.We implemented a lot of features i very short amount of time.
What problems is the product solving and how is that benefiting you?
Optimized Case Assignments to Agents
Salesforce Product Review
What do you like best about the product?
I like the ease of the product for case writing. This particular section of the product is very useful and the overall database to search names email company names etc. I like the organization, flow of the product and purpose. It makes tracking SLA and improving case handling practices much easier.
What do you dislike about the product?
I feel some sections just have so much going on. Areas of the program that most never use.
What problems is the product solving and how is that benefiting you?
Case tracking and handling. We document all cases and work done with this software.
Recommendations to others considering the product:
I highly recommend. It makes case handling and documentation much easier
Neat simple way to keep track of everything
What do you like best about the product?
The capability to creat a customizable platform for different departments within a company. Can be used for Sales/Marketing, Technical support/ Customer Service, Legal and more.
What do you dislike about the product?
Wish it was a little bit more user friendly
What problems is the product solving and how is that benefiting you?
Finding a way to keep track of customers and their information such as contacts, Contracts and more
Recommendations to others considering the product:
Great way to keep organized within a company
No Salesforce, No SALES
What do you like best about the product?
With SALESFORCE I am able to keep up with all the automated tasks that my company has setup for me to complete to drive sales.
What do you dislike about the product?
In the SALESFORCE program I can't really think of anything that I dislike about it.
What problems is the product solving and how is that benefiting you?
With the SALESFORCE program we are able to keep all of our thousands of leads and customers all in one place and know where they stand with our program.
Ease of use
What do you like best about the product?
It is easy to search the system and find cases created by other users and update those cases and track the case activity. It details the case owner, the user that called in, and the contact information. The system is easy to use and user friendly.
What do you dislike about the product?
I don't like the lag when there is a new case created and you have to wait about 2-3 minutes before you are able to access. I'm not sure if this is due to my company, but the ability to take ownership of a case from another department.
What problems is the product solving and how is that benefiting you?
It makes everything in this company available to all users. You don't have to reach out to a user for the notes/troubleshooting steps they've taken with a customer because you can see all of that yourself within the case.
Recommendations to others considering the product:
This product is so userfriendly. There is really no need for training.
Super easy to use
What do you like best about the product?
Salesforce the data and reports delivered about customer demographics, past experiences, and other statistics, make it easy to see which customers will respond favorably to cross selling and up-selling and even appreciate the opportunity to be made aware of new goods and services.
What do you dislike about the product?
Salesforce is a very cumbersome piece of software especially when it comes to a prospecting tool. It is a telemarketers biggest nightmare because of how awkward and convoluted the system operates.
What problems is the product solving and how is that benefiting you?
The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.
Personalized Access for Clients, More Engagement, More Collaboration, and Easily Deployed
What do you like best about the product?
Seamless implementation (Native functionality = Great Control and Flexibility) from a company who sets the standards for corporate culture. Salesforce Customer Portal allows us to connect with our clients, many of which prefer an online solution over email/phone.
What do you dislike about the product?
Scope creep when it comes to building business process.
What problems is the product solving and how is that benefiting you?
Connecting with customers to enhance the customer journey and experience. Issues can quickly and easily be resolved without the need to pick up a phone or send an email. Customers log their issues directly into the same systems our sales, delivery, support, product, leadership, etc. teams use. This visibility is invaluable to growing the business, identifying opportunities, and identifying core product enhancements.
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