Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Salesforce
What do you like best about the product?
I like the ability to get a big picture view of my accounts opportunities and documents in one place the collaboration with my resources teammates et Cetera
What do you dislike about the product?
Because there are so many different ways to do the same tasks like it sometimes feel like you are working a lot harder than you need to to perform a simple task. Too many clicks.
What problems is the product solving and how is that benefiting you?
Incited to future opportunities being able to track pipe line, these are all great things.
Recommendations to others considering the product:
If you try it you'll find that you're a lot happier with it then whatever you were using previously.
Excellent CRM
What do you like best about the product?
This is the best tool for processing a sales order. I can also create a simple workflow like case creation and can switch into reporting. It tried it in reports for our credit/debit/returns and it works absolutely best. Better than SAP as you can see clearly what you need in reporting.
What do you dislike about the product?
I don't like the lightning interface. I doesn't look so user friendly.
What problems is the product solving and how is that benefiting you?
Generating reports is easy as breeze. This is important in our team as in SAP it can't tell you in detailed in just one looking. But in Salesforce it can create a graph to easy identify which area is needed for improvement.
Recommendations to others considering the product:
This is quite expensive product. But hopefully they can recommend any app exchange that is useful. Trial of it is a bit risky. So we hope that salesforce can give at least a recommendation.
Salesforce Live Agent
What do you like best about the product?
Salesforce is a software that is alright, but I think the amount of different applications to use within the app may confuse a person
What do you dislike about the product?
Like mentioned earlier, Salesforce does have a little bit too many apps to use, and not enough training within the app.
What problems is the product solving and how is that benefiting you?
It definitely allows the company to be more connected with each other.
Patient Advocate
What do you like best about the product?
Salesforce is a very reliable could based service.
What do you dislike about the product?
Saving or changing items can feel repetitive and I wish it had an auto save feature with and undo function.
What problems is the product solving and how is that benefiting you?
Organization of data and reporting of data is a breeze with Salesforce.
HIGHLY RECOMMENDED
What do you like best about the product?
Being able to communicate in real time with other web users. We can chat 24/7 and even have private chats. great value for the price
What do you dislike about the product?
The mobile site doesn't have the same features as if you were on the computer or desktop
What problems is the product solving and how is that benefiting you?
Its easy to use we are able to talk to our representative quickly weather is a personal matter or a question regarding the call they are on at the time everything is real time.
Great functionality
What do you like best about the product?
I like how it is formatted the best. It is very simple and easy to use.
What do you dislike about the product?
I honestly don't have any complaints. It functions very well.
What problems is the product solving and how is that benefiting you?
We used to use a different live agent tool, and it took people out of the round robin too easily. This one solves that by a different routing method.
Service Cloud
What do you like best about the product?
Great for service on the cloud, easy to use, and not to expensive for our company.
What do you dislike about the product?
I like everything about it, if is was free if would be perfect.
What problems is the product solving and how is that benefiting you?
WE are using it provide customers with support as well as chat with our clients. It is very easy to learn how to use.
Recommendations to others considering the product:
n/a
The best CRM for customers
What do you like best about the product?
Quick, easy to implement, and completely online.
What do you dislike about the product?
It presents some problems when connecting with web services.
What problems is the product solving and how is that benefiting you?
CRM for the online registration of tourist clients.
Intuitive Software
What do you like best about the product?
This software maximizes productivity and makes effortless decisions.
What do you dislike about the product?
The lag time on this software could be improved.
What problems is the product solving and how is that benefiting you?
Customer relations and feedback have improved.
Esay to mange
What do you like best about the product?
Easy to create solutions and use test case
What do you dislike about the product?
Search need more advance features. Need algorithms changes instead of using just OR
What problems is the product solving and how is that benefiting you?
Used test cases are helpful with salesforce
showing 2,771 - 2,780