Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Best Place to create our own customized community portal
What do you like best about the product?
Makes easy for customers to find everything they wanted at a single place.
Easy to communicate with peers
Helps to browse the articles at one place.
Helps to solve customer facing problems in very less amount of time
Easy to communicate with peers
Helps to browse the articles at one place.
Helps to solve customer facing problems in very less amount of time
What do you dislike about the product?
Only few templates are available as of now for building communities .It would be great if we can have more in build templates
What problems is the product solving and how is that benefiting you?
Helped customers a lot to chatter with others.
Single Place to store all the knowledge articles
Faster Performance helps to close deals easily.
Great UI for mobile and desktop experience
Single Place to store all the knowledge articles
Faster Performance helps to close deals easily.
Great UI for mobile and desktop experience
Recommendations to others considering the product:
One of best one to use if you are planning to a build a new portal.
Utilize existing capabilities for building your own templates fast and in less time.
Great User Interface for Customer to solve the problems easily.
Utilize existing capabilities for building your own templates fast and in less time.
Great User Interface for Customer to solve the problems easily.
Why would you go with anything else?
What do you like best about the product?
It's so easy to make changes to the platform, that you can almost get in trouble doing it. But, there is so much documentation out there you can literally find an answer for anything. Also, the user community is incredible, it's a different experience than what you have for Microsoft or any tool that I can think of. Also you can very easily customize it to your business. Lastly what I'll say is depending on where you are at least a couple of times a year they have events (free usually) that you can meet with other users and see what's going on with the product.
What do you dislike about the product?
It's so easy to go down a rabbit hole and create something that ends up being totally pointless or encourages a bad process. You can make changes so easily that if you haven't thought them out properly they really can reek havoc on your business and it can create a sort of negative attitude with the tool. SF is also changing from "classic" to "Lightning" which for people on the old version means learning how to use the tool again. It also means that as an admin you have to learn two systems and move between the two.
What problems is the product solving and how is that benefiting you?
Our sales folks are so much more efficient it's amazing. Deals are being closed faster and more customers are contacted much more frequently. As you get more comfortable with the tool (we use the EE edition) then you can make triggers and automate things that keep the effort down to a minimum and the people using the tool feeling like they are serving the customer and not the analytics department.
Recommendations to others considering the product:
Make sure you buy the right version. Start small and scale up. You can't do everything at once so don't pay for Pardot, CPQ, Service Cloud, Sales Cloud etc all at once if you are going to roll out the tool to different departments each quarter
Great product provided by number 1 CRM
What do you like best about the product?
We implemented customer community (what used to be customer portal) about a year ago. We built membership portal there, integrated with learning management software and built an estore.
It’s s great tool to build a robust customer portal experience with minimum coding.
It’s part of our Salesforce CRM and as such it was easy to build 360 degree customer view and let customers interact with the organization and update their own information .
It’s s great tool to build a robust customer portal experience with minimum coding.
It’s part of our Salesforce CRM and as such it was easy to build 360 degree customer view and let customers interact with the organization and update their own information .
What do you dislike about the product?
It requires community licenses, depending on the number of licensed needed cost can add up. However Salesforce offered “pool of licenses”, that helps to control the cost.
What problems is the product solving and how is that benefiting you?
We built member portal on the customer community to interact with our members, Give them access to their company info(to update), built member directory and estore.
Because it’s a part of our SF CRM we don’t need to integrate it with the backend system. Information from the portal flows directly to our CRM.
We we also able to connect estore with the accounting system that lives within SF realm.
Portal requires minimal maintainace and can be built/managed with minimal to no coding.
Because it’s a part of our SF CRM we don’t need to integrate it with the backend system. Information from the portal flows directly to our CRM.
We we also able to connect estore with the accounting system that lives within SF realm.
Portal requires minimal maintainace and can be built/managed with minimal to no coding.
Service cloud review
What do you like best about the product?
Service Cloud is built on the innovative Salesforce platform which automatically is upgraded three times per year with no action required by the customer.
What do you dislike about the product?
Performance in the Government Cloud is not as fast as the commercial cloud.
What problems is the product solving and how is that benefiting you?
Complaint management across multiple channels
Handy for daily tasks/events
What do you like best about the product?
The ability to organize daily tickets/events for productivity.
What do you dislike about the product?
The system does lag at times or fails to save.
What problems is the product solving and how is that benefiting you?
Organizing daily customer calls and problems as well as RMAs. This allows for them to be handled efficiently and promptly.
Salesforce Experience
What do you like best about the product?
I love that Salesforce allows various departments to interact with a clients account, while at the same time limiting others access.
What do you dislike about the product?
I wish the mobile aspect of it had the same view as the web based app.
What problems is the product solving and how is that benefiting you?
Sales, technical support.
It is self explanatory
What do you like best about the product?
Attaching files and sending emails without giving out mine
What do you dislike about the product?
I don't like leaving one open. I like to clear a case as we call it in one phone call so when I leave one open I see it there on my console and that is discouraging because I want it solved
What problems is the product solving and how is that benefiting you?
None
A Great overall experience
What do you like best about the product?
The integration of email and calender's is the biggest lifesaver, its given me the freedom to completly plan out my schedule from start to finish on a day to day basis
What do you dislike about the product?
I don't like that I have to login via my SSO to make small cahnges
What problems is the product solving and how is that benefiting you?
We are solving our sales meetings for our software and client to client B2B services.
Recommendations to others considering the product:
Its the best, theres really no alternative to the salesforce world
Great for organizing prospects and making salesmen accountable
What do you like best about the product?
We like the ability to run reports and compare fiscal quarters and years
What do you dislike about the product?
We wish it would cost less, but also know it has increased our salesmen accountability
What problems is the product solving and how is that benefiting you?
Better evaluation of each salesmen based on actual sales data
Recommendations to others considering the product:
If you have a team of 10 or more salesmen this is a must have.
Salesforce enables engagement and the results are game changing
What do you like best about the product?
Salesforce enables comprehensive and holistic engagement with constituents. and when done right the results are measurable and meaningful. in one use case, we needed to increase applications among a target group. we used to send an email and hope.
What do you dislike about the product?
The Basic Product works well as Out of the Box. Building Current Business Processes took more effort than was projected.
What problems is the product solving and how is that benefiting you?
Customer and employee management
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