Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Great Software
What do you like best about the product?
Salesforce Customer Portal is incredibly user friendly, with great customer service and customization.
What do you dislike about the product?
There is nothing I dislike about this product
What problems is the product solving and how is that benefiting you?
Setup a customizable portal for client needs to display relevant information to end users
Review of Salesforce Customer Portal
What do you like best about the product?
Collaborative portals and social discussion forums are best in class with Salesforce.
SalesForce is best in class when it comes to CRM and its capabilities. Several systems integrate with Salesforce. In our organization, we have integrated SalesForce with Celigo, NetSuite, TSheets, Box, SImpplr Intranet and Microsoft Outlook.
SalesForce is best in class when it comes to CRM and its capabilities. Several systems integrate with Salesforce. In our organization, we have integrated SalesForce with Celigo, NetSuite, TSheets, Box, SImpplr Intranet and Microsoft Outlook.
What do you dislike about the product?
Would be nice if there were nice training vidoes around it. There is really nothing else to not like. They did a great job. Creating reports and Dashboards could have been a little easier. I am sure they are working on some advanced training tools for this.
What problems is the product solving and how is that benefiting you?
System and people collaboration, system integration. SalesForce is our system of record and we are pleased with SalesForce. Its a great product.
Recommendations to others considering the product:
Great Product, glad we went live with it.
My advice to other users looking to use SalesForce is "GO for it, you really cannot go wrong with this tool"
It is an open CRM which can connect to pretty much anything. The workflow and functionality is simply awesome!
My advice to other users looking to use SalesForce is "GO for it, you really cannot go wrong with this tool"
It is an open CRM which can connect to pretty much anything. The workflow and functionality is simply awesome!
Great tool
What do you like best about the product?
There is so much you can do with this software. Great tool for business.
What do you dislike about the product?
Data.com is outdated and a lot of the information is innacurate for sourcing leads.
What problems is the product solving and how is that benefiting you?
Sourcing leads, keeping a record of calls made and communication with clients.
Recommendations to others considering the product:
Best product on the market.
Its Great!
What do you like best about the product?
Its very easy to use. All customer info, contracts, jobs, payments...everything in ine easy to use searchabke database.
What do you dislike about the product?
Support can be a bit of a hassle, but we don’t have many issues that need them.
What problems is the product solving and how is that benefiting you?
All info is easily accessible to all sales and support staff.
It’s one of the best CRMs
What do you like best about the product?
Ability to organize the entire company and elimininate errors. Great for collaboration and full client relationship management.
What do you dislike about the product?
You need an architect or “trained” admin. Without a great administrator and architect, Salesforce will do more harm and help.
What problems is the product solving and how is that benefiting you?
At my previous and current company to ability to expand and manage every aspect of our clients relationship from lead to loyal client. The life cycle of a client can be fully managed in Salesforce including support. Another great benefit is the integrations. At my previous work place, they use NVM tied into Salesforce which allowed calls to autolog when a client called or was contacted by us. At my current employment, it’s automatically integrated with Jira which shocked me as my previous employer used Jira separated (they could be possible custom fields). I am also a fan of the metrics of employees engagement. The ability to access a clients health. Surveys & reporting as to every aspect of the business. I have recently used the mobile version to manage some cases when away from my desk. Salesforce can be quite expensive, but it’s really worth the price for large and enterprise size companies.
Salesforce in Telecom
What do you like best about the product?
Out of the box features make customisation very easy
What do you dislike about the product?
Reporting feature can be a limitation sometimes
What problems is the product solving and how is that benefiting you?
Use it for creating cases and case assignments
Makes it easy to track cases and also reduces time taken to resolve
Makes it easy to track cases and also reduces time taken to resolve
SALESFORCE-REVIEW
What do you like best about the product?
Easy to use and works across many platforms
What do you dislike about the product?
The information has to be manually entered
What problems is the product solving and how is that benefiting you?
Tracking sales of our products and time to be distributed to an engineer. how easy it is to have all the information on one platform.
Recommendations to others considering the product:
Purchase their other products so that the information can be auto populated
Easy Customer Emailing
What do you like best about the product?
I enjoy how easy it is to use once you get on. I've never had any issues with it after that point.
What do you dislike about the product?
I dislike how often it's crashed in the past. There were a few days where I wasn't able to get on for over half my shift.
What problems is the product solving and how is that benefiting you?
The main business problems I solve with it is being able to keep in contact with customers while allowing others to help when I'm not around.
Simple and comprehensive
What do you like best about the product?
I love that you can access related items and records from one page.
What do you dislike about the product?
How quickly customizations complicate the system.
What problems is the product solving and how is that benefiting you?
We use Salesforce as our ATS. I love that we can create reports with hyperlinks that we can open in a separate tab. I also love that it’scoud based. Our previous system was a computer software database that you could only access if you had the program downloaded on your computer.
Recommendations to others considering the product:
Go for it!
Ease of use
What do you like best about the product?
It is very easy to use and easy to understand
What do you dislike about the product?
Not a whole lot but would have been better if it was more user friendly
What problems is the product solving and how is that benefiting you?
The quickness it takes
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