Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Great experience
What do you like best about the product?
Simplistic website design. Easy to navigate between pages
What do you dislike about the product?
Frequent page error while uploading documents.
What problems is the product solving and how is that benefiting you?
Timesheets
Salesforce for project management
What do you like best about the product?
Saleforce is easy to use to keep track of client contacts and project updates! You can even download the app on your phone and enter contact information. Its easy to use and similar to Facebook for your company. You can also like posts and use hashtags.
What do you dislike about the product?
I don't like that when a contact is no longer associated with a project, it leaves the person in the list of contacts with only a little box checked to the far right that says no longer at account. It would be helpful if old contacts were removed from the current contact list and kept in a separate drop down menu.
What problems is the product solving and how is that benefiting you?
It helps keep track of notes for projects from anyone in the company. It easily allows us to update anyone who is looking at the project with the most recent interaction or project update.
Recommendations to others considering the product:
I think its useful and easy to use. I would recommend it.
Great for customer accounts
What do you like best about the product?
Great to see any communication between customers, reps, agents across multiple platforms.
What do you dislike about the product?
Not all file types can be viewed like any HTML when sending information between customers and SF users
What problems is the product solving and how is that benefiting you?
Easy customer communication. Easy to see when changes were made and by whom
Excellent Application
What do you like best about the product?
Easy to use and customize, while keeping thorough records. Software has the ability to log calls, keep notes, and customization client information screens.
What do you dislike about the product?
There is nothing I dislike about this application.
What problems is the product solving and how is that benefiting you?
This application allows us to keep accurate and thorough records on our client requests and changes between our team members. We are able to track response times, as well as many other metrics within the dashboard area.
Recommendations to others considering the product:
Great application for customer service uses.
Great software
What do you like best about the product?
This is a great and useful software- I highly recommend it
What do you dislike about the product?
Nothing, it’s a great product and works well
What problems is the product solving and how is that benefiting you?
Customer service
Easy to navigate, useful features and settings
What do you like best about the product?
I like that you can open multiple tabs files at a time in multiple tabs, can customize reporting, love chatter function
What do you dislike about the product?
Hard to delete old tasks, would be easier if they could be checked off and mass deleted rather than having to delete each one
What problems is the product solving and how is that benefiting you?
Able to reach out to clients and log conversations and follow up efficiently
The best CRM!
What do you like best about the product?
Salesforce is awesome, easy to use, integrates with so many other programs, the phone app works well, so lead information can be use anywhere any time.
What do you dislike about the product?
It has updates often that can be a little annoying
What problems is the product solving and how is that benefiting you?
Customer tracking, lead tracking, email campaigns, reporting
SF Cloud Review
What do you like best about the product?
Ease of access on any device and no limitation on number of people accessing it at the same time
What do you dislike about the product?
Limitation on format of download. Excel only and would like to see PDF as well . UI isn't intuitive either
What problems is the product solving and how is that benefiting you?
Tracking key stakeholders for invites to special events
IT Admin
What do you like best about the product?
The simplicity and capability of salesforce
What do you dislike about the product?
Nothing I can think of that I can dislike
What problems is the product solving and how is that benefiting you?
Tracking tickets for solving by IT
Great knowledge database
What do you like best about the product?
I love the dictionary feel to the knowledge database
What do you dislike about the product?
I dislike how often we have issues with the integrations, however, it honestly is probably issues with the programs that are integrated.
What problems is the product solving and how is that benefiting you?
It is our main tool.
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