Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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Easy to use and learn
What do you like best about the product?
Easy to use and learn Disnt take more than an hour or so to get the hang of it
What do you dislike about the product?
Can be fristrating to go back to the agent screen once your in the support console
What problems is the product solving and how is that benefiting you?
Able to track how many times a client calls in
Database for a Non-profit
What do you like best about the product?
Salesforce is easy to navigate and keeps all of our data organized.
What do you dislike about the product?
I think the reports are not completely user friendly.
What problems is the product solving and how is that benefiting you?
We are able to contact our donors easily and keep their relationship with us organized.
Hosting Customer Data
What do you like best about the product?
Love the ease of use and the huge storage!! We use this to hold key information with our partner hotels.
What do you dislike about the product?
Sometimes it is difficult to navigate backwards since our software doesn't have a "back" button or arrow, you must click on a new task.
What problems is the product solving and how is that benefiting you?
Able to have a central location where all administrators can share progress on a project or update records.
One of the best CRM systems so far
What do you like best about the product?
Ease of control and usage, as well as very customizable
What do you dislike about the product?
The process of learning how to use sales force can be time consuming
What problems is the product solving and how is that benefiting you?
Sales tracking and capturing of metadata
Recommendations to others considering the product:
Why would you not use it?
Easy to use program
What do you like best about the product?
I like how it allows you to control who walks in into the lobby and we know exactly who is up next when helping clients.
What do you dislike about the product?
Sometimes its trouble shoots but other than that I like it
What problems is the product solving and how is that benefiting you?
I work at a bank so I use it to open accounts
Salesforce Service Cloud
What do you like best about the product?
Live Agent/Service Console/Omni Channel/Ease of use
What do you dislike about the product?
I like everything about salesforce.We implemented a lot of features i very short amount of time.
What problems is the product solving and how is that benefiting you?
Optimized Case Assignments to Agents
Salesforce Product Review
What do you like best about the product?
I like the ease of the product for case writing. This particular section of the product is very useful and the overall database to search names email company names etc. I like the organization, flow of the product and purpose. It makes tracking SLA and improving case handling practices much easier.
What do you dislike about the product?
I feel some sections just have so much going on. Areas of the program that most never use.
What problems is the product solving and how is that benefiting you?
Case tracking and handling. We document all cases and work done with this software.
Recommendations to others considering the product:
I highly recommend. It makes case handling and documentation much easier
Neat simple way to keep track of everything
What do you like best about the product?
The capability to creat a customizable platform for different departments within a company. Can be used for Sales/Marketing, Technical support/ Customer Service, Legal and more.
What do you dislike about the product?
Wish it was a little bit more user friendly
What problems is the product solving and how is that benefiting you?
Finding a way to keep track of customers and their information such as contacts, Contracts and more
Recommendations to others considering the product:
Great way to keep organized within a company
No Salesforce, No SALES
What do you like best about the product?
With SALESFORCE I am able to keep up with all the automated tasks that my company has setup for me to complete to drive sales.
What do you dislike about the product?
In the SALESFORCE program I can't really think of anything that I dislike about it.
What problems is the product solving and how is that benefiting you?
With the SALESFORCE program we are able to keep all of our thousands of leads and customers all in one place and know where they stand with our program.
Ease of use
What do you like best about the product?
It is easy to search the system and find cases created by other users and update those cases and track the case activity. It details the case owner, the user that called in, and the contact information. The system is easy to use and user friendly.
What do you dislike about the product?
I don't like the lag when there is a new case created and you have to wait about 2-3 minutes before you are able to access. I'm not sure if this is due to my company, but the ability to take ownership of a case from another department.
What problems is the product solving and how is that benefiting you?
It makes everything in this company available to all users. You don't have to reach out to a user for the notes/troubleshooting steps they've taken with a customer because you can see all of that yourself within the case.
Recommendations to others considering the product:
This product is so userfriendly. There is really no need for training.
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