Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
All in one itil support
What do you like best about the product?
Great for people with vision problems or older employees because of the interface
What do you dislike about the product?
Only good for small companies with not too many task
What problems is the product solving and how is that benefiting you?
Tickets are way more organized and easy to locate
Easy to look at
What do you like best about the product?
This program is very pretty to look at compared to some others out there.
What do you dislike about the product?
Length of time to close out program takes so long. I wonder why I even have to close and not just leave running
What problems is the product solving and how is that benefiting you?
Saves Time on spending analysis
What else could you want
What do you like best about the product?
It does everything. And if it doesn’t, it can probably be customized to do it.
What do you dislike about the product?
Interface takes a little bit of time to get used to
What problems is the product solving and how is that benefiting you?
Team collaboration and database consolidation
Salesforce helps us collaborate in a way that we weren't capable of before.
What do you like best about the product?
Salesforce, out of the box, offers many features that would fit the standard needs of any business. The really great thing about the platform is that ability to customize, create, and automated. We have created numerous custom objects along with hundred of workflows that automated previously, very manual processes. We have built the system around our internal processes to best serve us, which in turn allows us to better serve both our internal and our external customers.
What do you dislike about the product?
While Salesforce offers us a great tool to use, their pricing structure is hard to overcome for the SMB market. The pricing alone, I would assume, would drive many customers away. That and their 7% annual pricing increase is very off-putting when considering such a package.
What problems is the product solving and how is that benefiting you?
Very easily answered, communication. Since we adopted the Salesforce platform, our collaboration has changed in a way that we had never seen before. Salesforce, through customization of our own, has enabled us to not only communicate better but to be more organization, more efficient, and have easily access data for analytics.
Recommendations to others considering the product:
Salesforce is a great choice to consider if you're looking for an enterprise CRM system that can be customized to be a full ERP system. Through customization, Salesforce has great potential. Should you not have the staff able to make such customizations, Salesforce is so widely adopted that there are numerous developers for the platform available for hire. Salesforce developers are able to take the base system from which you are delivered and transform it into a system based upon your needs.
Great Experience
What do you like best about the product?
This program is pretty simple to use once you get going but it creates an atmosphere to record information for the whole company.
What do you dislike about the product?
This program does alot of updates that change the interface making it difficult to keep up with. Commonly my permissions are changed unknowingly.
What problems is the product solving and how is that benefiting you?
We use this program all through the company and are able to create documented information for anyone in our company to see.
Recommendations to others considering the product:
Use this program with ease.
Saelsforce review
What do you like best about the product?
I love how the documentation system and how easy it is to keep track of client's issues, how often they have called in, etc. I also love all the free learning that they offer to better improve your skills with the product. Also love how easily customizable everything within SalesForce is.
What do you dislike about the product?
There is a lot of clicking involved to close cases. I wish that the process was more streamlined. We have also had issues with the company settings being accidentally changed and administrators not having access to what they need.
What problems is the product solving and how is that benefiting you?
Salesforce allows us to keep track of all of our clients effectively and gives us a cohesive space to document all client interaction. It makes keeping track of everything our different teams do so much easier. I love it!!
Recommendations to others considering the product:
Absolutely! I love all the free learning that they offer to better improve your skills with the product. Also love how easily customizable everything within SalesForce is.
Great sales management software
What do you like best about the product?
Easy to understand, use, customize and train on
What do you dislike about the product?
Like any other software takes time to learn
What problems is the product solving and how is that benefiting you?
Easy to share contacts and leads
Easy to connect with my customers
What do you like best about the product?
I like that it includes, email, chat, social channels and website. It brings all my interactions in one inbox. I like the dashboards and support it provides as well.
It also connects different departments.
It also connects different departments.
What do you dislike about the product?
There is nothing I don't like about Desk.com. Its a pretty cool tool.
What problems is the product solving and how is that benefiting you?
It helps personalize my messages to my customers yet it brings the masses to one inbox.
Recommendations to others considering the product:
It is easy to use. I would recommend it to anyone considering it
Sales Force Gets it done
What do you like best about the product?
Highly configureable, Easy Of Use, Fast, Runs on Any of my devices!
What do you dislike about the product?
Wish it had a better Event Reminder System. Wish it would do an easier job of paging from one record to the next in a list.
What problems is the product solving and how is that benefiting you?
Forecasting. Activity Tracking!
Recommendations to others considering the product:
It works! Best solution out there!
Best Tracking Software
What do you like best about the product?
I like the idea that the software tracks the issues you have with various customers and that you can go back to a previous ticket to find a resolution to another problem.
What do you dislike about the product?
It's not to much I dislike about the software. But the only thing I can think of is the searching is sometimes slow but it could be because of all the tickets we have created.
What problems is the product solving and how is that benefiting you?
The benefit of tracking customers issues related to computer or peripherals malfunctions and being able to use a previous ticket to solve a current issue.
Recommendations to others considering the product:
Good software for tracking issues that may occur over and over again
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