Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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IT Admin
What do you like best about the product?
The simplicity and capability of salesforce
What do you dislike about the product?
Nothing I can think of that I can dislike
What problems is the product solving and how is that benefiting you?
Tracking tickets for solving by IT
Great knowledge database
What do you like best about the product?
I love the dictionary feel to the knowledge database
What do you dislike about the product?
I dislike how often we have issues with the integrations, however, it honestly is probably issues with the programs that are integrated.
What problems is the product solving and how is that benefiting you?
It is our main tool.
Very well designed for ticket support
What do you like best about the product?
I like the customizable layout and fields.
What do you dislike about the product?
I wish you could have more than one queue open at a time.
What problems is the product solving and how is that benefiting you?
Open and monitoring IT support tickets.
Recommendations to others considering the product:
Very convenient
Love salesforce
What do you like best about the product?
I like how we can make sure that everyone we have reached out to stays in one place for everyone in the company to use
What do you dislike about the product?
It can be a little hard at first to figure out how to say put an account and a leader together
What problems is the product solving and how is that benefiting you?
We have all our contacts in one place. If we want to reach out to potential clients, we can look them up in salesforce and see if there is already a POC in our company
It has been very simple and easy to use salesforce😊
What do you like best about the product?
What I like about salesforce is that it enables everyone to have access to an escalated issue and that is the only way It is brought up to higher levels to resolve the problem.
What do you dislike about the product?
salesforce has progressively changed a lot of the interface of the site which makes it easy to navigate.
What problems is the product solving and how is that benefiting you?
We have tickets that need to Be brought up to the data team to fix an issue that has to do with customers profile. And they are able to get it resolved
Start up use
What do you like best about the product?
It’s interface was relatively easy to use.
What do you dislike about the product?
Reporting capabilities were very limited. Dashboards would be inaccurate at times.
What problems is the product solving and how is that benefiting you?
Simple data pulls from the crm.
Recommendations to others considering the product:
It will help a small business and company with basic needs.
Salesforce knowledge is very beneficial
What do you like best about the product?
Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.
What do you dislike about the product?
they should improve the enhanced search and make it very robust.
What problems is the product solving and how is that benefiting you?
we are using the knowledge in our community and very helpful for customers and partner users.
Recommendations to others considering the product:
Very helpful and useful tool for customers.
Salesforce is user-friendly
What do you like best about the product?
It is easy to navigate and find potential customers as well keeping track of the database.
What do you dislike about the product?
Too many of screen refreshes and scrolling up and down. The transition between multiple screens to process transactions is a tedious experience.
What problems is the product solving and how is that benefiting you?
Trying to keep info of potential clients in an organized database environment so that it would be easier for us to navigate in the future.
Great ticketing system
What do you like best about the product?
Being able to pull reports and export them into Excel.
What do you dislike about the product?
Sometime the reports aren’t as narrowed down as I would like, and will have to clean up in Excel.
What problems is the product solving and how is that benefiting you?
Capturing info/data for reporting purposes is a benefit. Not many problems.
Sales force admin
What do you like best about the product?
The accessibility with the sfd it is in agreat virtue to use this.
What do you dislike about the product?
Nothing to dislike about this beautiful cloud based servuce
What problems is the product solving and how is that benefiting you?
Everything on cloud
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