Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Salesforce Service Cloud for Help Desk Support
What do you like best about the product?
Ability to be notified when a user responds and ability to track status of all open cases/tickets.
What do you dislike about the product?
If I close a case/ticket and the user responds it will put it back in my notifications.
What problems is the product solving and how is that benefiting you?
email going to multiple people and not knowing if someone is already working on the issue, with SF we can see if someone has taken ownership and can see the stage of the ticket if we get a call from the submitter.
Recommendations to others considering the product:
Absolutely need a dedicated Admin on-site, very helpful to have a dedicated SF developer as well.
Great program
What do you like best about the product?
Ease of use and seamless integration. Awesome experience
What do you dislike about the product?
Nothing. Everything works great. Love the feel of the software
What problems is the product solving and how is that benefiting you?
Great customer service
Salesforce service cloud greatly improved our support desk performance
What do you like best about the product?
It is cloud base and email to case feature really help our client to reach out to our support team easily
What do you dislike about the product?
Additional features required additional license fee in order to enable the feature
What problems is the product solving and how is that benefiting you?
Our client can email to our support team and it route to the agent who is specialize in the aspect of the issue.
Love Salesforce as our only CRM
What do you like best about the product?
We only use Salesforce as our CRM to interact with customers
What do you dislike about the product?
one time I had issues with the browser certificates for Salesforce but it got fixed later by Salesforce
What problems is the product solving and how is that benefiting you?
We use Salesforce as our only CRM to interact with our customers . We use Salesforce as a platform to interact with customer issues , we use Salesforce for knowledge base articles etc...
Best CRM System for Customer Service Needs
What do you like best about the product?
Salesforce Service Cloud is easy to use and configure for all your CRM needs. Case Management allows users to easily track customer issues, manage requests and solve problems quickly.
What do you dislike about the product?
There are no real dislikes with the software. Admins and Developers are able to configure the software to fix any issues that may occur. If I had to choose something that may need improvement, it would be the List Views and ability to clean them up.
What problems is the product solving and how is that benefiting you?
Open Sharing. The sales team and operations team can easily see what is going on with a customer at any time. No need to call or email for resolution or where something is in the process. You can just look at the case or the work item.
Recommendations to others considering the product:
Salesforce Service Cloud helps with all of your Customer Service Management needs. It is user friendly and easy to launch. The software can easily be configured to fit the business needs and culture.
IT director
What do you like best about the product?
cloud based. allows all users to work together
What do you dislike about the product?
web based is slow speed sometimes loading pages
What problems is the product solving and how is that benefiting you?
transparency of data. easily share information with all of team regardless of their location
Helpful in my day-to-day tasks
What do you like best about the product?
It's extremely user friendly. Our company uses it to communicate regarding customer requests and issues they may have. Everything is logged under the customer which is great when you need to go back and check anything. I use it every day and it's probably my favorite out of everything I use daily.
What do you dislike about the product?
I can't think of anything I don't like about Salesforce. It has everything I need for a typical day.
What problems is the product solving and how is that benefiting you?
I use it for requests my colleagues have on their accounts such as business reports, special orders, etc. It makes it easy to communicate about the customers while my colleagues are working remotely or on the road.
Recommendations to others considering the product:
Salesforce makes it easy to communicate with peers who work remoteley and keeps a log of requests, comments, opportunities, etc. within a customer page.
Salesforce is a powerful tool for your organization
What do you like best about the product?
Connection with other solutions such as Docusign. It's a great tool to have when sending contracts
What do you dislike about the product?
I cannot edit my chatter posts. It forces me yo d et late them and try again.
What problems is the product solving and how is that benefiting you?
Overall CRM sales reporting employee chatting getting and sharing
User friendly
What do you like best about the product?
The application is easy to use. Nothing hard about it.
What do you dislike about the product?
Nothing. The application is user friendly.
What problems is the product solving and how is that benefiting you?
Customer related issues and prolem solving.
User friendly
What do you like best about the product?
The ease of using the product. It helps you keep track of customer history with very simple search ability.
What do you dislike about the product?
The time It took to merge customers profiles.
What problems is the product solving and how is that benefiting you?
Keeping track of all of our customers interactions.
Recommendations to others considering the product:
Easy to use and customizable.
showing 2,871 - 2,880