Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Review of Salesforce
What do you like best about the product?
it is extremely user friendly and easy to use.
What do you dislike about the product?
i don't have any complaints about salesforce, I love that we use it
What problems is the product solving and how is that benefiting you?
it makes all of our interactions with our customers very organized
Great Interface and easy to use
What do you like best about the product?
Everything is easily found in the easy to use interface and console that is available in the service cloud.
What do you dislike about the product?
Sometimes its slow and the multiple tabs that open can be confusing.
What problems is the product solving and how is that benefiting you?
We are able to be more productive with service cloud with everything organized and seen in one view and one tab on our computer!
Recommendations to others considering the product:
If you are looking to find something easy to use inside of Salesforce use the Salesforce service cloud.
Good and fast web application
What do you like best about the product?
stability, reliability, performance
able to open on any browser
secured login, with extra authentication either via email or phone.
able to open on any browser
secured login, with extra authentication either via email or phone.
What do you dislike about the product?
sometimes issues might occur due to web browser settings.
What problems is the product solving and how is that benefiting you?
help to reset passwords for users, disable accounts for those who had left, escalating complex issues to Level 3 Salesforce teams.
Powerful Analytics and Productivity
What do you like best about the product?
Ease of use & configuration capabilities
What do you dislike about the product?
The licensing for service cloud is perceived to be complex by some clients since there are so many add-on components not included in the base license
What problems is the product solving and how is that benefiting you?
Service cloud has allowed my clients to dramatically improve customer experience, productivity of employees, and improved business analytics for executives executives.
SERVICE AGENT
What do you like best about the product?
GREAT USER INTERFACE ALL IN ONE PLACE HELP OUR AGENTS TO RESOLVE EVERYTHING I
What do you dislike about the product?
Sometimes the integration between a phone will not work properly but that depends on the connector
What problems is the product solving and how is that benefiting you?
More time doing our best support service
Recommendations to others considering the product:
Test
East setup
What do you like best about the product?
Help desk set an example how easy to implement it. And awesome support.
What do you dislike about the product?
Pricing , it's expensive.
Product must be affordable for everyone.
Product must be affordable for everyone.
What problems is the product solving and how is that benefiting you?
Our business portal hosted there.
Salesforce is very user friendly!
What do you like best about the product?
Salesforce is easy to navigate! Allows the user to organize tasks, and track productivity!
What do you dislike about the product?
Chat functions are often problematic.
What problems is the product solving and how is that benefiting you?
Great way to keep track of productivity and keep clrecords for our customers.
Great for tracking incoming requests
What do you like best about the product?
The ease of customizing objects in the service cloud, including cases. The case object is easy to set up and get call center agents
What do you dislike about the product?
I generally like everything about this product.
What problems is the product solving and how is that benefiting you?
Able to easily track incoming inquiries and customer problems using cases.
Amazing
What do you like best about the product?
Ease of use, great navigation tools, easy set up
What do you dislike about the product?
Nothing, I think it's a great tool good job
What problems is the product solving and how is that benefiting you?
Helping guest solve order questionss
Gold Standard
What do you like best about the product?
- Open APIs
- Integration with thousands of applications
- Community Support
- Industry Standard means almost everyone knows how to operate it
- Awesome Reporting
- Integration with thousands of applications
- Community Support
- Industry Standard means almost everyone knows how to operate it
- Awesome Reporting
What do you dislike about the product?
I believe the dashboards need enhancing. They are quite outdated and are limited to what can be displayed.
What problems is the product solving and how is that benefiting you?
- SLA achievement
- Sales Pipeline building
- Deal Stages
- Automation of Sales and Support Ops
- Sales Pipeline building
- Deal Stages
- Automation of Sales and Support Ops
Recommendations to others considering the product:
- Unless you have an experienced, in-house admin, buy the premier support!
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