Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
User-Friendly Software, but Pricey for Small Businesses
What do you like best about the product?
This software is straightforward and intuitive, making it accessible even for those without a technical background.
What do you dislike about the product?
The product feels expensive for a small business. I would consider it if there were a more affordable, scaled-down version available.
What problems is the product solving and how is that benefiting you?
This is helpful for business professionals who need to access accurate data.
Efficient Email to Case, but Knowledge Setup Is Tedious
What do you like best about the product?
The email to case funktionality really enables swift case handling and resolvance
What do you dislike about the product?
the knowledge setup seems tedious and requires a lot
What problems is the product solving and how is that benefiting you?
Faster and better customer service
Great Features and Competitiveness, but Pricing and Integrations Need Improvement
What do you like best about the product?
Features and functionalities, overall competitiveness with other technology
What do you dislike about the product?
Pricing and integration with third party apps
What problems is the product solving and how is that benefiting you?
Customer service tracker and management
Great for Helping, Not for Dato
What do you like best about the product?
helping within salesforce has been helpful
What do you dislike about the product?
data has been difficult but this helping aid
What problems is the product solving and how is that benefiting you?
it’s beneficial
Great Out-of-the-Box Features and Endless Customization
What do you like best about the product?
Out of the box features work immediately and the customization is endless.
What do you dislike about the product?
Lots of add-ons that come at an additional cost
What problems is the product solving and how is that benefiting you?
Meeting customers where they are through their preferred channel
Flexible and Extensible, but Challenging for SMBs
What do you like best about the product?
The flexibility and extensibility of the platform
What do you dislike about the product?
Harder to adapt for small and medium businesses
What problems is the product solving and how is that benefiting you?
Contact centre, customer service, sales transformations
Easy Record Management, but Integration Setup Can Be Tedious
What do you like best about the product?
I appreciate how easy it is to manage records and how seamlessly different records are connected to each other.
What do you dislike about the product?
At times, it can be necessary to set up several integrations.
What problems is the product solving and how is that benefiting you?
The contact centre provides support, but my experience has been mixed. While some interactions have been helpful, there have also been times when responses were slow or not as clear as I hoped. Overall, the service is functional, but there is room for improvement in communication and efficiency.
Excellent Customer Data Visibility for the Whole Team
What do you like best about the product?
Shows great customer data and allows the full team to see where each customer is
What do you dislike about the product?
Internal issues only. Different teams have different agendas, and we need to manage that better organizationally.
What problems is the product solving and how is that benefiting you?
Aggregating information into a more streamlined view
Manager, Digital Customer Engagement Process Owner
What do you like best about the product?
It turns service from reactive to proactive — with automation, AI, and insights that help us get ahead of customer issues.
What do you dislike about the product?
If processes aren’t clearly defined, the system can get cluttered fast — data hygiene is everything.
What problems is the product solving and how is that benefiting you?
It solves the visibility problem.
Before Service Cloud, it was hard to see what was really happening with customers — case volumes, agent workloads, and SLA performance were scattered across systems. Service Cloud centralizes it all so leaders can make data-driven decisions and improve service quality.
Before Service Cloud, it was hard to see what was really happening with customers — case volumes, agent workloads, and SLA performance were scattered across systems. Service Cloud centralizes it all so leaders can make data-driven decisions and improve service quality.
Looks promising, definitely worth checking out
What do you like best about the product?
Salesforce service cloud seems to have all the things we are looking for from a CRM.
What do you dislike about the product?
Nothing yet, maybe the dependency on other Salesforce products to get full potential
What problems is the product solving and how is that benefiting you?
The ease of searching through historical records
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