Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Works Well with Clients, but Needs More Integrations
What do you like best about the product?
It works perfectly with our clients. Really nice
What do you dislike about the product?
Is all good. Sometimes it needs more integrations
What problems is the product solving and how is that benefiting you?
Helping customers
Great Experience, Nothing to Dislike
What do you like best about the product?
Great really good. I like it so much. Really
What do you dislike about the product?
Nothing. I think it s agreat product really
What problems is the product solving and how is that benefiting you?
Solving tons of ticket at time
Service Cloud Boosts CX Efficiency with Customizable Solutions
What do you like best about the product?
Service cloud helps our CX organization become efficient in Custer support by helping case resolution with agentforce for service
What do you dislike about the product?
Service cloud is highly customizable to allow for custom builds to fit specific industry use cases. There is not a whole lot to dislike.
What problems is the product solving and how is that benefiting you?
Service cloud is helping to solve contact center up time and time to resolution with the use of SVC voice and Einstein AI
Instant Case Creation Revolutionized Our Service
What do you like best about the product?
I appreciate the instant case creation feature in Salesforce Service Cloud, which ensures no missed cases and reduces customer wait times. The email-to-case functionality is highly valuable, together with the case escalation and assignment rules that help streamline operations effectively. The setup process was straightforward, which was a great start. Furthermore, its ease of use would lead me to consider purchasing it again.
What do you dislike about the product?
The platform could be more user-friendly by providing preset templates for various industries. This would simplify and accelerate the setup process, making it more cost-effective and relevant for sales representatives.
What problems is the product solving and how is that benefiting you?
I use the product for instant case creation, eliminating missed cases and ensuring no customer waits for a response.
Great Case Management and Stability, but Customizations Are a Hassle
What do you like best about the product?
Case management and the stability of the environment
What do you dislike about the product?
The customizations we have to put in to maintain
What problems is the product solving and how is that benefiting you?
Case management & lead nurture
Great for Easy Workflow Creation
What do you like best about the product?
This is a straightforward solution for creating workflows and managing escalations.
What do you dislike about the product?
The customer experience during configuration could be improved, but overall it is acceptable.
What problems is the product solving and how is that benefiting you?
Integrate all support teams
Seamless Integration, Challenging Setup
What do you like best about the product?
I appreciate Salesforce Service Cloud for its seamless compatibility with our existing Salesforce Sales Cloud, facilitating better integration across our systems. The platform efficiently collects and routes customer service tickets, allowing categorization and fast response times from our team. Additionally, the service contract feature in another organization of ours is incredibly helpful for managing service contracts effectively, contributing positively to our operational workflow.
What do you dislike about the product?
I found setting up Salesforce Service Cloud quite difficult due to the complexity of integrating our custom mobile app. The complexity in the business processes and workflows, and the challenge in getting everything to render appropriately in the mobile app, caused several challenges. Additionally, I desire better mobile capability as an area for improvement.
What problems is the product solving and how is that benefiting you?
I find the product allows us to efficiently collect and route tickets, categorize them for effective handling, and respond to customers more quickly, enhancing operational benefits.
Great for Team Management and Omnichannel, but SLAs Need Customization
What do you like best about the product?
See my slas, manage my team, omnichannel
What do you dislike about the product?
Slas must be customized for be triggered
What problems is the product solving and how is that benefiting you?
Attention to my customers, find faq, help desk
Great Omni-Channel Routing, but Limited Control Over Standard Objects
What do you like best about the product?
Omni channel! the routing features are robust
What do you dislike about the product?
lack of control over some standard objects in omni channel
What problems is the product solving and how is that benefiting you?
client support
Everyone should use this!
What do you like best about the product?
definitely the ease of use and the precise automation.
What do you dislike about the product?
putting some more automation on skill set and omni channel routing
What problems is the product solving and how is that benefiting you?
helping service agents and our business connect with their clients and solve their business problems
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