Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Case Management and Knowledge
What do you like best about the product?
Case management and knowledge management
What do you dislike about the product?
The features in service cloud are pretty intuitive and serves the purpose
What problems is the product solving and how is that benefiting you?
Automatic case management knowledge articles entitled in a few cases, help a lot
Great Variety of Options, No Complaints
What do you like best about the product?
The ease of options and features is amazing
What do you dislike about the product?
I really enjoy all thegeatures and dont have any dislikes
What problems is the product solving and how is that benefiting you?
One spot data storage
Seamless Setup and Time-Saving Benefits
What do you like best about the product?
I find Salesforce Service Cloud's setup process to be seamless and straightforward, which makes it easy to implement. I appreciate how it consolidates all my tasks, saving me a significant amount of time. The seamless integration and efficiency are key reasons I would choose to buy it again.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to consolidate all my data, saving time and enhancing efficiency.
Excellent Customer Service, No Complaints
What do you like best about the product?
Customer service and portal setting for customers
What do you dislike about the product?
Everything is good/ no complaints as such
What problems is the product solving and how is that benefiting you?
My customer’s queries on my website
Great for CS Team Collaboration, No Major Drawbacks
What do you like best about the product?
Allows our cs team to collaborate on all things customer related
What do you dislike about the product?
I really don’t have anything that is not helpful
What problems is the product solving and how is that benefiting you?
360 view of the customer
Great for Customer Communication, but Pricey and Complex
What do you like best about the product?
Communication with customers and manage cases
What do you dislike about the product?
High cost and complexity is something I do not like
What problems is the product solving and how is that benefiting you?
Case management is a feature we heavily use
Automation Made Easy
What do you like best about the product?
Ease of automation. The tools are flexible.
What do you dislike about the product?
It can get overwhelming with all the different options and requires a good foundation.
What problems is the product solving and how is that benefiting you?
Customer case management
Easy to Use, but Queue Refreshing Is Annoying
What do you like best about the product?
It's very easy to use, and finding the data you need is straightforward.
What do you dislike about the product?
Having to refresh queues to find new cases
What problems is the product solving and how is that benefiting you?
Keeping track of milestones and being able to report incidents to our board so we can quickly resolve them
Seamless Case Management Boosts Customer Satisfaction
What do you like best about the product?
I appreciate the ease of use of Salesforce Service Cloud and its out-of-the-box functionality, which handles many of our needs seamlessly. The integration with other platforms, such as Microsoft and Google Cloud, enhances our workflow efficiency. Case management features like email to case, auto capturing CSAT, and case routing are invaluable, significantly improving our customer service and satisfaction ratings. The seamless integration enables effective automation, creating a substantial benefit for our customer management. Salesforce Service Cloud's overall effectiveness is also a key reason for continued use and potential future purchase.
What do you dislike about the product?
I think that the service has a huge opportunity for AI, to further automate and provide best in class service to customers. I would make it more widely available to Service Cloud customers.
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to streamline case management, improving customer service and satisfaction. The seamless integration with other platforms automates processes, benefitting our team significantly.
The gold standard
What do you like best about the product?
It enables the right business outcomes for us and our customers.
What do you dislike about the product?
There is absolutely nothing to dislike about it.
What problems is the product solving and how is that benefiting you?
Help desk service support
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