Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Great Case Automation and Comprehensive Customer View
What do you like best about the product?
Love the case automation and 360 degree customer view
What do you dislike about the product?
Complexity in implementation and the price.
What problems is the product solving and how is that benefiting you?
Streamlining case creation and providing one source of truth for my customers journey.
Strong Automation Capabilities, Despite Initial Setup Challenges
What do you like best about the product?
I find the automation capabilities of Salesforce Service Cloud incredibly beneficial, making automation more achievable in my workflow. The knowledge management and case creation features stand out as particularly useful tools. The breadth of information available is a compelling reason for me to purchase the service again.
What do you dislike about the product?
I found setting up Salesforce Service Cloud difficult, particularly when configuring the workflows.
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to make automation more achievable, benefiting from its knowledge and case creation features for capturing data insights and improving customer interactions.
Great Metrics for Service Teams, but Console Interface Needs Improvement
What do you like best about the product?
Metrics for case, resolution and opportunities to evaluate service team members
What do you dislike about the product?
The console interface is clunky and can be difficult to use in practice
What problems is the product solving and how is that benefiting you?
Providing a thorough understanding of customer problems, and solutions
User-Friendly Product with Smooth Setup and Excellent Support
What do you like best about the product?
Great, user friendly, configuration and admin set.up easy to navigate to.
What do you dislike about the product?
Occasionally, we encounter challenges, but thanks to the excellent support, we have no unresolved issues at the moment.
What problems is the product solving and how is that benefiting you?
Assisting us in addressing our inquiries.
Easy to Use and Configure
What do you like best about the product?
The ease of use and configuration. The interface.
What do you dislike about the product?
Nothing. But if I am picky, some integration with ServiceNow would be beneficial.
What problems is the product solving and how is that benefiting you?
Customer service
Customizable and Flexible UI, but KPIs and Milestones Need Improvement
What do you like best about the product?
That it is completely customizable and flexible. The UI makes it easy for cs
What do you dislike about the product?
KPIs and milestones is not great. This is something we have been waiting for for many years to be improved.
What problems is the product solving and how is that benefiting you?
Better customer experiences and efficient automated processes
Great Service Console, but Setup Takes Too Long
What do you like best about the product?
Service console configuration is all in one place
What do you dislike about the product?
Set up time is too long for the page layout
What problems is the product solving and how is that benefiting you?
Ticketing system to support 100000 cases per year
Super Helpful!
What do you like best about the product?
It's super helpful and user friendly for our organization
What do you dislike about the product?
I like everything about it I have no dislikes
What problems is the product solving and how is that benefiting you?
Help desk and user interface
Great Scalability and Omnichannel, but Add-Ons Required for Full Features
What do you like best about the product?
The scalability and ominichannel interface.
What do you dislike about the product?
The add-ons that are necessary if you want to do more staff and activate omnichannel.
What problems is the product solving and how is that benefiting you?
Case management.
Innovative and Feature-Rich, but Some Features Are Pricey
What do you like best about the product?
The product stands out for its ongoing innovation, regular improvements, and impressive out-of-the-box features.
What do you dislike about the product?
Some of the cool features are quite expensive, but overall, it remains a great tool.
What problems is the product solving and how is that benefiting you?
Customer support and customer 360 for all customer around the glove
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