Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Great Multi-Channel, Multi-Vendor Product with No Downsides
What do you like best about the product?
I like that its multi channel and multi vendor
What do you dislike about the product?
Nil actually its really a grest product.
What problems is the product solving and how is that benefiting you?
Service agents and customer service
Reliable and Fast, but Pricey and Hard to Onboard
What do you like best about the product?
This is a good, reliable, and fast product, and I really love it. It works well with my team.
What do you dislike about the product?
Expensive hard to start using it and my team is not ready
What problems is the product solving and how is that benefiting you?
It addresses all the issues related to discs.
Great Experience with Service Cloud Agent
What do you like best about the product?
Best to Service cloud agent for service jsjhejdujdjjdjr
What do you dislike about the product?
Best to Service cloud agent for service djhiduud
What problems is the product solving and how is that benefiting you?
Best to Service cloud agent for servicejdjhrbdbbdb
Good Overall, but Occasional Performance Issues
What do you like best about the product?
It’s good, expecting more from service cloud
What do you dislike about the product?
Sometimes performance issue, it’s stopping users to do
What problems is the product solving and how is that benefiting you?
Omnichannel, it helps in routing
Great Case Management and Sampling Features
What do you like best about the product?
Case Management solution and sampling functionality
What do you dislike about the product?
Slowness in loading added custom solutions
What problems is the product solving and how is that benefiting you?
Customer Service Operations
Great Case Management Features
What do you like best about the product?
case management works well and it helps triage
What do you dislike about the product?
i don’t really have anything i don’t like
What problems is the product solving and how is that benefiting you?
case management
Intuitive and Efficient, But Price Could Be Improved
What do you like best about the product?
I love that Salesforce Service Cloud significantly reduces the implementation cycle for telecommunications services, which improves the customer experience by controlling quick activation and billing. Additionally, its setup process is very intuitive and easy to implement, which makes it easier for customers to understand the workflow. I also value the automated service management and integration with Field Service tools. Overall, all the functionality is very good.
What do you dislike about the product?
I don't like the price of the license, which should be more accessible for users. Despite the advantages of implementing Service Cloud, the high cost is an impediment for customers to select the type of license they really need. I think there should be a more accessible licensing scheme.
What problems is the product solving and how is that benefiting you?
I use the product to reduce the deployment cycle and improve quick billing, controlling the activation of telecommunications services and enhancing the user experience.
Service Cloud: Elevating Customer Interactions Effortlessly
What do you like best about the product?
I love how Salesforce Service Cloud allows easy interactions with customers at any time, which is vital for our operations. The transition from Sales Cloud to Service Cloud was seamless due to the simplicity and support from our Salesforce team. Its omnichannel capabilities, coupled with email, bots, and chat features, have been incredibly useful for our operations, especially in providing a white glove customer service experience.
What do you dislike about the product?
Really nothing!
What problems is the product solving and how is that benefiting you?
I find Service Cloud enhances customer interactions, enabling our small team to deliver a white glove experience to a large customer base effortlessly.
Great Customization and Helpful Flows on Service Clous
What do you like best about the product?
Customization in home pages and helpful flows
What do you dislike about the product?
There isn’t anything I don’t like about service clous
What problems is the product solving and how is that benefiting you?
Solving cases
Great for Delivering Customer Value, Wish My Company Used It
What do you like best about the product?
I appreciate that it enables organizations to deliver greater value to their customers.
What do you dislike about the product?
I dislike that my company doesn’t use it.
What problems is the product solving and how is that benefiting you?
There solutions don’t benefit me currently.
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