Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Good
What do you like best about the product?
Console is cool and easy to use. Easy to customise
What do you dislike about the product?
Oa lot of customisation needed if you want to have good processes
What problems is the product solving and how is that benefiting you?
Communication with the customers
Powerful Case Management and Client Insights, but Email Storage Issues
What do you like best about the product?
We get a comprehensive 360-degree view of our clients, including their cases, emails, and phone interactions. The automation features for case management are especially powerful.
What do you dislike about the product?
Captured email messages are starting to consume a significant amount of storage space. Additionally, it is difficult to generate detailed reports based on these emails.
What problems is the product solving and how is that benefiting you?
Providing support for client service needs.
Simple and User-Friendly Experience
What do you like best about the product?
The system is straightforward to use, especially when we are the first ones to use it.
What do you dislike about the product?
There isn't much to comment on while using the system.
What problems is the product solving and how is that benefiting you?
When we handle cases, the process is straightforward and easy to manage.
Intuitive Interface and Easy Workflow, Worth the Higher Price
What do you like best about the product?
The user interface is intuitive, making it easy to set up and customize. Workflow management is also straightforward and user-friendly.
What do you dislike about the product?
There isn't much to mention in terms of dislikes. The license cost is somewhat higher compared to competitors, but I find it to be worth the investment.
What problems is the product solving and how is that benefiting you?
The customer support experience was notable. I found their assistance to be responsive and helpful, addressing my concerns in a timely manner. Overall, I appreciated the level of service provided.
Great Flexibility and Expansion, but Pricey Compared to Alternatives
What do you like best about the product?
The flexibility and expansion opportunities
What do you dislike about the product?
Cost. There are other products that are cheaper
What problems is the product solving and how is that benefiting you?
Helpdesk, knowledge, and customer deflection
Great for Customer Management, but Categorization Needs Attention
What do you like best about the product?
It allows us to manage and support our customers.
What do you dislike about the product?
The categorization if not managed correctly can get out of hand.
What problems is the product solving and how is that benefiting you?
We have been able to integrate with Marketing cloud and based on form responses correctly categorize and open cases
Great Collaboration Features, No Complaints
What do you like best about the product?
The ability to collaborate and improve customer success.
What do you dislike about the product?
Nothing at all it’s great and i love it!
What problems is the product solving and how is that benefiting you?
I really enjoy service cloud it’s my favorite add on
Flexible, Scalable, and Perfect as Is
What do you like best about the product?
It's flexibility and ability to scale allowing customization
What do you dislike about the product?
Nothing it's great as is wouldn't change a thing
What problems is the product solving and how is that benefiting you?
Helping end users from start to finish
Simple and Helpful Tool with No Downsides
What do you like best about the product?
It’s easy to use and helpful. The tool is well designed
What do you dislike about the product?
Nothing. It’s anther great product that I enjoy
What problems is the product solving and how is that benefiting you?
It is helping me solve for inefficiencies
Very easy to fill and use
What do you like best about the product?
Easy to fill and use, 369 customer vision and reports
What do you dislike about the product?
I would make it simpler for the implementer
What problems is the product solving and how is that benefiting you?
After-sales service
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