Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Efficient and Customer-Centric Support with Service Cloud
What do you like best about the product?
Service Cloud helps us respond to existing customers about our product and service more efficiently and in a more customer-centric way.
What do you dislike about the product?
There’s no reason not to like it. I love it
What problems is the product solving and how is that benefiting you?
You can have a connected user experience along with customer-centric purchase records
Unified Customer View, But Steep Learning Curve
What do you like best about the product?
This platform brings together all customer interactions and history into one unified space, removing data silos and giving agents a comprehensive view of the entire customer journey.
What do you dislike about the product?
Users need to invest a considerable amount of time in training before they can become truly proficient.
What problems is the product solving and how is that benefiting you?
Previously, manual processes and disconnected systems caused delays in resolving customer issues, but these problems have now been addressed.
Useful Email and Quote to Case Features, Yet to Explore More
What do you like best about the product?
I have used the email to case feature, as well as the quote to case functionality.
What do you dislike about the product?
Currently havent explored service cloud that much
What problems is the product solving and how is that benefiting you?
Easier to solve customer end issues and raise case
Boosts Efficiency and Accuracy with a Smooth User Experience
What do you like best about the product?
Increased efficiency in everyday tasks, improved accuracy, better data integrity, advanced audit trails, better user experience and fewer clicks and steps
What do you dislike about the product?
Just started using it and so good so far
What problems is the product solving and how is that benefiting you?
Customer feedback, NPS, CSAT
Great Enterprise Features, but Setup Can Be Challenging
What do you like best about the product?
The built in functionality for enterprise
What do you dislike about the product?
The initial setup that could get little bit challenging
What problems is the product solving and how is that benefiting you?
The customer engagement
Great Case Lifecycle Tracking, No Dislikes
What do you like best about the product?
I like the ability to track the case lifecycle.
What do you dislike about the product?
I honestly dont have a case that I dislike.
What problems is the product solving and how is that benefiting you?
It helps us manage our quality control issues by using cases.
Highly Customizable and Efficient Service Cloud for Case Management
What do you like best about the product?
I love how customizable the Service Cloud is. Creating cases via email or directly via Service Cloud offers a lot of flexibility for users. And being able to included automated actions while working cases keeps our stakeholders and requesters informed while making it easier for our help desk to spend time working cases, instead of updating them.
What do you dislike about the product?
The price tag is a bit higher than competitors but well worth it!
What problems is the product solving and how is that benefiting you?
Asset tracking, case management and project management
Great Multi-Channel Support and Customer 360, but Pricey
What do you like best about the product?
The ability to use multiple channels to receive cases and being able to include service in a customer 360 view
What do you dislike about the product?
it can be expensive which can cause companies to exclude it from consideration
What problems is the product solving and how is that benefiting you?
Holistic view of customer support.
Great Automation and Scalability, but Limited Record Processing
What do you like best about the product?
Automated flows and scalability for multiple device types.
What do you dislike about the product?
Tools are limited to a set amount of records for processing.
What problems is the product solving and how is that benefiting you?
Archiving legacy data systems
Efficient Customer Issue Tracking and Seamless Email Integration
What do you like best about the product?
It makes it so very easy to be able to keep track of customer issues and ensure they responded to Quiqley to keep customers happy
What do you dislike about the product?
There is nothing really that I just like about it. I think it’s really great. You could even have Emails go directly into a queue to be serviced by your agents
What problems is the product solving and how is that benefiting you?
Issues with party planning
showing 471 - 480