Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Easy App Development and Smooth Cloud Experience
What do you like best about the product?
Developing a customized app is straightforward, and the cloud experience is smooth. Publishing on mobile platforms is also easy.
What do you dislike about the product?
Integrating with other systems can be somewhat complicated if you are not using Mulesoft. It would be helpful if free connectors were available for the major vendors.
What problems is the product solving and how is that benefiting you?
Enterprise wide request response system.
Exchange employee management system.
Safety Compliqnce platform
Exchange employee management system.
Safety Compliqnce platform
Quick Data Access for Sales Users—No Complaints
What do you like best about the product?
Provides quick data for sales users. Excellent
What do you dislike about the product?
No negative feedback for this feature at this time
What problems is the product solving and how is that benefiting you?
Helping our sales teams expedite fastee
Intuitive and Innovative Salesforce with great Support and Learning Resources
What do you like best about the product?
I appreciate how intuitive and innovative Salesforce is for both admins and users, making it easy to navigate and manage. I also value how accessible Trailheads are for learning and how responsive and supportive our account manager has been.
What do you dislike about the product?
There isn’t anything I really dislike about Salesforce!
What problems is the product solving and how is that benefiting you?
Salesforce is our CRM
Salesforce Service Cloud
What do you like best about the product?
Salesforce service cloud is really helpful in providing services to customers
What do you dislike about the product?
Nothing specific and no dislikes. Need better analytics
What problems is the product solving and how is that benefiting you?
Customer related queries
User-Friendly Service Cloud for Field Technicians, but Lighter on Task Monitoring
What do you like best about the product?
Service Cloud is very user-friendly, making it simple for field technicians to check customer locations. Additionally, field agents can easily assign a task to any pool field service engineers, whether it is pending, in progress, or completed.
What do you dislike about the product?
In my opinion, Field service technician doesn't require as much effort as other platforms that handle ticketing systems and task monitoring. It seems less demanding in terms of workload compared to those alternatives.
What problems is the product solving and how is that benefiting you?
For the past decade, I've had to manually search and organize everything myself, and there is still no tracking available for any of the filter-based tasks. This means I end up handling each ticket on my own without any assistance.
Easy to Use with Excellent Customer Support
What do you like best about the product?
Ease of use. Great customer support. I always enjoy using it.
What do you dislike about the product?
N/A. I don’t have any issues with sales force service cloud.
What problems is the product solving and how is that benefiting you?
Help desk tickets
Great for Centralizing Customer Interactions and Tracking Trends
What do you like best about the product?
Having all our customer interactions centralized in one place, along with the capability to generate reports and observe trends, is truly fantastic.
What do you dislike about the product?
The main challenge we face is getting users to adopt changes or new tools. This continues to be our biggest obstacle.
What problems is the product solving and how is that benefiting you?
One major issue that Service Cloud addresses is the challenge of coordinating work and communication among team members who may be spread out or working separately. It helps bring together efforts and streamlines collaboration between different individuals.
Efficient Operations for Advisors, but Process Can Be Slow
What do you like best about the product?
Great operations process for our advisors
What do you dislike about the product?
Process can be slow and advisors get frustrated
What problems is the product solving and how is that benefiting you?
Helping with our customer care process
Quick Start for Contact Centers, but High License Costs
What do you like best about the product?
We can start contact center business so fast and cleaver
What do you dislike about the product?
Licenses high but actually I do not have dislike things.
What problems is the product solving and how is that benefiting you?
Even small companies can start using it which is a same business functionality of enterprise companies
Efficient Omni-Channel Support, but Custom Channel Integration Needs Improvement
What do you like best about the product?
What I appreciate most about Some Cloud is its Omni channel services. With this feature, I can connect a variety of different channels to a single, centralized platform. This allows me to receive messages from all these sources in one dashboard, making it much easier for my customer support representatives to manage communications. They can handle everything from one place, including case management and other tasks, and everything is managed seamlessly.
What do you dislike about the product?
I understand that currently there are several standard channels available for integration in the platform, but in my experience, adding a custom channel is somewhat complicated and involves many different steps. There isn't a UI form to easily add a custom channel, so I hope this feature will be included in Service Cloud in the near future.
What problems is the product solving and how is that benefiting you?
I primarily use a service cloud for customer support services across various clients, which helps manage different cases and track issues efficiently. So far, it has been working really well.
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