Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Logging Cases, But Lacks Insurance Policy Management
What do you like best about the product?
Allows us to log cases and track complaints
What do you dislike about the product?
No insurance policy management for us to use
What problems is the product solving and how is that benefiting you?
Complaint management
Effortless Efficiency with Salesforce Service Cloud
What do you like best about the product?
I find the support and onboarding features exceptional, making our transition smooth. The onboarding process was easy, which reflects Salesforce's commitment to user-friendly experiences. Service Cloud enhances efficiency by providing real-time updates, allowing us to help injured workers return to work faster and save lives, which is invaluable. The overall platform is impressive in its ability to address our organizational needs effectively.
What do you dislike about the product?
I dislike the restrictions within Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud increases efficiency and provides real-time updates, enabling faster resolution for injured workers and saving customers' lives.
Great for Building Cases and Managing Queues—Really Enjoying the Product
What do you like best about the product?
Ability the ability to build case and build queues and assign to team members
What do you dislike about the product?
Nothing to note so far. Really enjoying product.
What problems is the product solving and how is that benefiting you?
Nothing to note really enjoying the Product
Easy Case Assignment, But Extra Costs for More Salesforce Features
What do you like best about the product?
It has case assignment rules that make it easy to assign cases.
What do you dislike about the product?
We need to pay extra for more features in salesforce.
What problems is the product solving and how is that benefiting you?
User issues are easy to solve via cases.
All-in-One Convenience, but Stakeholder Management Needs Improvement
What do you like best about the product?
Everything you need is available in one place, which makes life feel more intuitive.
What do you dislike about the product?
Managing stakeholders and their expectations can be quite challenging.
What problems is the product solving and how is that benefiting you?
This tool really simplifies things for our advisors, making their work much more manageable.
Efficient Email and Case Management Streamlines My Workflow
What do you like best about the product?
I appreciate how it handles both emails and cases. The system's approach to managing these aspects is effective and makes my workflow smoother.
What do you dislike about the product?
The workflow solutions that were previously available have now been replaced by flows.
What problems is the product solving and how is that benefiting you?
It enhances the overall case management process.
Great for Automating Customer Care, but Frequent Upgrades Needed
What do you like best about the product?
How it helps me automate the everyday work of my customer care chat and call agents.
What do you dislike about the product?
how often we have to upgrade and how many y things dont work the way the documentation specifies
What problems is the product solving and how is that benefiting you?
efficiency...service cloud lets me refine my operations workflows as fast as our business changes
Great Customization, But Lacks Native Leadership Metrics Tracking
What do you like best about the product?
Customizable features that make it easy to build yourself
What do you dislike about the product?
Not enough native tracking on metrics for leadership
What problems is the product solving and how is that benefiting you?
Customers who have product problems submit those via case so we can assign to correct team
Exploring Salesforce's Potential for Sales Pipeline and ERP Integration
What do you like best about the product?
I appreciate the potential of Salesforce Service Cloud to enhance my commercial operations by providing detailed tracking of the sales pipeline and managing KPIs effectively. Its integration with existing information systems, particularly ERP systems for financial and cost accounting, seems promising for accessing crucial business information.
What do you dislike about the product?
I anticipate that getting started with Salesforce Service Cloud will be challenging, requiring significant change management for my team. I also think it needs to be easier to use to make it more accessible.
What problems is the product solving and how is that benefiting you?
I anticipate Salesforce will improve sales pipeline tracking and manage KPI, enhancing my commercial operations and consolidating sales data.
Great Integration, but Setup and Maintenance Are Costly
What do you like best about the product?
Services agent that can be integrated within ecosystem
What do you dislike about the product?
Too much heavy lift on maintaining and settting up and cost
What problems is the product solving and how is that benefiting you?
Benefits our Salesforce org in gettting all derived standard
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