Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Great Scalability and Customisation, No Downsides
What do you like best about the product?
Scalability, ability to customise solutions.
What do you dislike about the product?
Danger of over customisation, level of effort to undo customisations.
What problems is the product solving and how is that benefiting you?
Allowing customer success and service agents to support customers
Excellent Case Management, but Challenging for New User Adoption
What do you like best about the product?
Case management and assurance provided to the case submitter is second to none. I’ve used service cloud across multiple orgs and clients and it has always made life easier.
What do you dislike about the product?
New user adoption is difficult for new agents.
What problems is the product solving and how is that benefiting you?
We have excellent case management and customer service to increase customer satisfaction and confidence in our team.
Great Tool That Boosts Service Team Performance
What do you like best about the product?
How it helps our service team produce better results
What do you dislike about the product?
Nothing i absolutely love the product. With agentforce it will be more interesting
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is helping us fix three big issues: fragmented customer support, inconsistent case handling, and limited visibility into service performance.
Service Cloud on Lightning Streamlines Work, but Email Duplication Needs Fix
What do you like best about the product?
Service cloud on lightning is such a game changer. It brings everything together in one screen. We have used it in the past for compliance cases as well.
What do you dislike about the product?
sometimes duplicate emails get created because of a rep replies and there’s no filter. You have to buy a third-party to cover this.
What problems is the product solving and how is that benefiting you?
we have used it both to support internal customers as well as due compliance cases with. For due diligence, it’s great.
Simple to Use,
What do you like best about the product?
Easy to use and administer easy to setup
What do you dislike about the product?
complexity is hard to handle at times but we work with it
What problems is the product solving and how is that benefiting you?
Case creation and handling
Easy to Use and User-Friendly
What do you like best about the product?
Ease of use control and integrations. Team loves it.
What do you dislike about the product?
Linear and other tools charge for the integration which I think should be cost free
What problems is the product solving and how is that benefiting you?
Customer support and concierge
Great Case Management Features
What do you like best about the product?
Case management capabilities are great and serve our needs
What do you dislike about the product?
Ability to get Agentforce up and running.
What problems is the product solving and how is that benefiting you?
Ability to route cases to the right agent
Excellent Case Management, No Complaints
What do you like best about the product?
Hyundai Motor used cases to manage safety issues and it is improved the cases processing dramatically
What do you dislike about the product?
Would improve UIUX dramatically if implemented agentfocr
What problems is the product solving and how is that benefiting you?
Help managing vehicle safety issues
Powerful and Scalable Service Platform with Robust Automation and Integration
What do you like best about the product?
Salesforce Service Cloud has significantly improved our customer service efficiency. Features like case routing, knowledge base integration, and omnichannel communication have enhanced our response time and overall customer satisfaction.
What do you dislike about the product?
However, the learning curve can be steep for new users, and the cost can be high for smaller teams. Despite that, its flexibility, analytics, and AI-driven tools like Einstein make it one of the best CRM service platforms for enterprise-level support.
What problems is the product solving and how is that benefiting you?
The implementation costs can be high, and the range of partners varies in size. Additionally, there is often a lack of specialists within these partner organizations who truly understand the Retail Industry.
Os: The Best Tool for Service Reps—No Complaints!a
What do you like best about the product?
Os the Best tool in the world to help service reps
What do you dislike about the product?
O dont dislike anttjing i beliebe is really good
What problems is the product solving and how is that benefiting you?
Everitjing
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