Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Top-Notch Support, Effortless Usability
What do you like best about the product?
I really like the UI of Salesforce Service Cloud, which is great and easy to use. Setting it up was super easy, thanks to the friendly and helpful setup team. The software helps me with customer retention and keeps me on top of daily tasks. Their support representatives are amazing, providing exceptional help. Overall, I find the app amazing and wouldn't change anything.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to enhance customer retention and manage daily tasks efficiently, ensuring I stay on top of my responsibilities.
Service Cloud Makes Customer Tracking Easy and Holistic
What do you like best about the product?
Service Cloud helps keep track of our Customers who are requesting service for their solar PV system. All customer information is linked altogether to provide a holistic profile and insights on their experience with us.
What do you dislike about the product?
There’s not a whole that can’t be done within Service Cloud. Once the extensive setup is complete, you’re ready to go.
What problems is the product solving and how is that benefiting you?
We keep track of issues from our nurses and doctors when using Health Cloud. We can also set issues to a parent to keep tracking the main issue and resolution.
Easy to Use, Great Value Tool for Tailored Services
What do you like best about the product?
Easy to use and configure, great value tool for offering tailored services Customers/Partners.
What do you dislike about the product?
Nothing, really...perhaps just the pace it innovates, very fast, hard to keep up with😋 But it pushes us to do better too for our Customers/Partners!
What problems is the product solving and how is that benefiting you?
Used for handling Customers and Partners service requests and improving time response resolution.
Great Customization and Data Centralization, but Too Many Clicks
What do you like best about the product?
The amount of customization is amazing.. being able to have all your data in one place is an incredible help!
What do you dislike about the product?
Sometimes there are too many clicks to reveal your data
What problems is the product solving and how is that benefiting you?
Solving the problem of keeping all our customer information in one place and this helps the reps be able to handle calls much more efficiently
Seamless Integration Between Service Cloud and Agentforce
What do you like best about the product?
The integration between Service Cloud and Agentforce is straightforward and user-friendly.
What do you dislike about the product?
Nothing I can think of at this point of time
What problems is the product solving and how is that benefiting you?
Customer support interaction and agentforce automation
Great for Customer Management, Still Room for Improvement
What do you like best about the product?
I want to complete customer management all
What do you dislike about the product?
Some of our members say too difficult to use
What problems is the product solving and how is that benefiting you?
Some of cumpany members cannot use
15 Years of Consistent Innovation and Satisfaction
What do you like best about the product?
I use this for the last 15 years and it's amazing to see the new stuff all the time during release cycles
What do you dislike about the product?
Honestly nothing at this time so far so good
What problems is the product solving and how is that benefiting you?
All of my customer tickets, routing through omni channel and using Einstein search
Strong Omni-Channel and Case Management, But TAT Timer Needs Work
What do you like best about the product?
The omni-channel capabilities and case management features are quite good.
What do you dislike about the product?
The TAT timer and milestone management features could use some improvement.
What problems is the product solving and how is that benefiting you?
I am employed at fac, where I collaborate with banks from the EAMA region.
Efficient Case Management, but Customization Can Be Complex
What do you like best about the product?
I like how Salesforce Service Cloud helps centralize customer interactions and makes it easy to track, automate, and resolve cases efficiently.
What do you dislike about the product?
Sometimes it can be complex to customize and requires extra time to configure or train users effectively.
What problems is the product solving and how is that benefiting you?
It helps organize and streamline customer support by keeping all interactions in one place, automating workflows, and improving response times — which leads to better customer satisfaction and team efficiency.
All-in-One Solution for Our Service Team—Absolutely Love It!
What do you like best about the product?
It’s easy and has every feature our service team needs. It’s great and I love it
What do you dislike about the product?
Nothing I dislike at all other than normal platform limitations
What problems is the product solving and how is that benefiting you?
Case routing and support resolution
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