Agentforce Service
Salesforce, Inc.Reviews from AWS customer
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Great for Resolving Issues, but Repetitive Requests Are a Problem
What do you like best about the product?
It’s helps solve customer issues easily can use knowledge
What do you dislike about the product?
Multiple request about same issue
Automated solving of cases
Automated solving of cases
What problems is the product solving and how is that benefiting you?
Go to market plans on sales and ai uaushae on service cloud
Easy to Use, No Major Drawbacks
What do you like best about the product?
Ease of use within the platform. Automations are incredible
What do you dislike about the product?
The console view is great but the ability to beautify the page without heavy customization would be great
What problems is the product solving and how is that benefiting you?
Speed to resolution and CSAT
Easy Navigation, but Limited Customization Options
What do you like best about the product?
Its is extremely easy to navigate an opportunity and find all the key information you would need.
What do you dislike about the product?
I I dislike how the page layout backgrounds can’t be customized
What problems is the product solving and how is that benefiting you?
It is helping us track and manage the sales process from start to finish
Great Product with No Concerns
What do you like best about the product?
Great product, excellent for service industry
What do you dislike about the product?
I have no concerns with this product; its robustness is excellent.
What problems is the product solving and how is that benefiting you?
I use this service mainly for placing orders, contacting customer service, and tracking my orders.
Great tool for Case Management
What do you like best about the product?
It really helped us with our Support Case management even with complicated internal processes.
What do you dislike about the product?
Not sure if it is linked but the Salesforce Survey tool that we use for our Closed Case Surveys is really hard to configure with lots of limitation.
What problems is the product solving and how is that benefiting you?
Case Satus Age and Case Age calculations
Revops manager
What do you like best about the product?
Ease of use and a lot of people have experience
What do you dislike about the product?
Sometimes the function for sales team is hard tonise
What problems is the product solving and how is that benefiting you?
Na
Easy to Configure, No Complaints
What do you like best about the product?
How easy it is to configure. I appreciate that
What do you dislike about the product?
I Am not sure how to work with agente yet
What problems is the product solving and how is that benefiting you?
Manage my customer sin government
Easy to Use and Organized, but Challenging for First-Time Users
What do you like best about the product?
It’s easy to use and how organize the stuff easily
What do you dislike about the product?
It can be hard for the first time users.
What problems is the product solving and how is that benefiting you?
Maybe be a little bit user friendly
Great for Team Data Management, but Can Be Confusing to Clean
What do you like best about the product?
it's very helpful for managing data for my team.
What do you dislike about the product?
it can be a bit confusing to manage and clean
What problems is the product solving and how is that benefiting you?
it holds my data well
Salesforce Saves Time with Automation, But Needs More AI Features
What do you like best about the product?
Salesforce has helped me automate so many things in my line of work that used to take me hours of manual review.
What do you dislike about the product?
I wish there was more genetic AI built into it
What problems is the product solving and how is that benefiting you?
Salesforce is bridging the gap between manual inputs and automation
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