Agentforce Service
Salesforce, Inc.External reviews
7,002 reviews
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External reviews are not included in the AWS star rating for the product.
Good traceability and omnichannel capability, but lacks integration with Instagram
What do you like best about the product?
Have traceability of all cases and omnichannel capability
What do you dislike about the product?
It lacks connection with Instagram in the chat
What problems is the product solving and how is that benefiting you?
I need to measure my customers' satisfaction
Great Experience, No Complaints
What do you like best about the product?
It’s great! I love how service cloud makes our job easy
What do you dislike about the product?
There isn’t anything I dislike about salesforce service cloud.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud is solving multiple problems in our organization.
Great for Tracking Client History, but Navigation Can Be Tricky
What do you like best about the product?
I appreciate that we are able to review the history of our clients as well as our sales process. This feature allows us to keep track of important interactions and monitor the progress of our sales activities.
What do you dislike about the product?
It can sometimes be a bit complicated to navigate, which may make it less user-friendly at times.
What problems is the product solving and how is that benefiting you?
It would be helpful to also track where the clients come from.
Mixed Feelings: Both Love and Hate Aspects Are Good
What do you like best about the product?
Excell product for service for case management
What do you dislike about the product?
It is very good product we are using for case management
What problems is the product solving and how is that benefiting you?
We are using for customer product support
Great functionality, but configuration can be challenging
What do you like best about the product?
This is for service cloud has brought our entire service team together to ensure that we’re able to provide the best support for our customers.
What do you dislike about the product?
Set up in configuration was not the easiest. They required more effort than we thought it should.
What problems is the product solving and how is that benefiting you?
It has helped us to ensure that all of our service reps had information required to service our customers as previously our processes were very disjointed
Great Customer 360 View, but Expensive
What do you like best about the product?
Customer 360 view is good. Allows me to see sales and service data
What do you dislike about the product?
It’s cost. It is expensive when I look at the unit cost
What problems is the product solving and how is that benefiting you?
Allows us to track and manage customer cases
Excellent Service Management Tool with No Downsides
What do you like best about the product?
Service the most useful product to manage our complex service needs
What do you dislike about the product?
I don't really dislike anything it's very useful
What problems is the product solving and how is that benefiting you?
Salesforce helps us solve complex service problems my event
Great for Personalization, but Omnichannel Monitoring Needs Improvement
What do you like best about the product?
Service Cloud is an excellent solution for delivering a personalized experience to our clients' customers. It truly helps us tailor our services to meet their specific needs.
What do you dislike about the product?
Probably the omnichannel monitorization part
What problems is the product solving and how is that benefiting you?
Because it's a single console, with everything we need
Good integration between apps, but lacks connection with Outlook
What do you like best about the product?
The connection between applications that we use in the company.
What do you dislike about the product?
That it doesn't connect with Outlook and that limits our communication a bit.
What problems is the product solving and how is that benefiting you?
What I highlight the most is how easy it is to manage our files.
Essential Tool for Case Management and Knowledge Sharing
What do you like best about the product?
I appreciate how Salesforce Service Cloud helps manage and save customer information and cases, allowing us to refer back to past problems and their resolutions. I find the knowledge articles feature particularly valuable for both onboarding new users and providing established team members with a resource to recall past solutions and disseminate company information.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps us efficiently manage and solve customer cases by saving and referencing past solutions, tracking product issues, and creating self-service resources, enhancing overall team productivity and customer satisfaction.
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