Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Boost management and possibilities with a customer-centric focus.
What do you like best about the product?
The ability to adapt to each business while guiding you toward excellence through best practices.
What do you dislike about the product?
It requires a lot of study and dedication, especially if you’re adopting it without much prior knowledge.
What problems is the product solving and how is that benefiting you?
Data integration and Omni Channel. The consolidation and unification of applications for support translates into efficiency and speed.
A holistic CRM
What do you like best about the product?
Salesforce Service Cloud has always been a leader in CRM and service management and now it's even better with the amazing Agentforce capabilities.
What do you dislike about the product?
The cost of ownership is a cons due to the price of its license.
What problems is the product solving and how is that benefiting you?
As a product consultant, my clients are greatly benefiting from the integration of client information, historical engagements, and omnichannel capabilities. This addition is significantly enhancing their business operations.
Highly recommend Service Cloud
What do you like best about the product?
Service cloud is highly customizable to suit any business
What do you dislike about the product?
Not really much to dislike about the cloud
What problems is the product solving and how is that benefiting you?
Service cloud is great with case management for various departments making it easy for users to reach the right folks
Meet Your Customers on Their Preferred Channel
What do you like best about the product?
I love the number of ways that you can be reached by your customers. Email, voice, chat, sms, social. You name it—Service Cloud has got it!
What do you dislike about the product?
Email-to-case can be a nightmare if you get a case stuck in a loop.
What problems is the product solving and how is that benefiting you?
Automating routine tasks and it saves us a lot of time.
Salesforce Service Cloud best CRM service software
What do you like best about the product?
Salesforce Service Cloud excels in Omni-Channel routing, AI-powered automation, and seamless integrations with tools like Intercom and WhatsApp. Its case management, knowledge base, and real-time analytics enhance efficiency, while customization and scalability make it ideal for growing support teams.
What do you dislike about the product?
Salesforce Service Cloud is powerful but complex, requiring heavy setup and admin expertise. High costs, clunky UI, and performance issues can be drawbacks, and advanced automation often needs Flow or Apex.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud centralizes support, automates workflows, and streamlines case management, helping us resolve issues faster and improve customer experience. Its Omni-Channel and integrations keep everything connected and efficient.
“Review of Salesforce Cloud Benefit
What do you like best about the product?
Salesforce Cloud is a robust suite of services designed to help businesses manage customer relationships,
Upside . 1 .Centralized Customer Data Management
All customer data is stored in one place,
2. Marketing and Customer Engagement
Tools like Marketing Cloud and Service Cloud provide targeted campaign management and personalized customer support.
Upside . 1 .Centralized Customer Data Management
All customer data is stored in one place,
2. Marketing and Customer Engagement
Tools like Marketing Cloud and Service Cloud provide targeted campaign management and personalized customer support.
What do you dislike about the product?
Here are a few examples of the least helpful reviews for Salesforce Cloud:
1. Too Expensive”
Salesforce is too expensive for small businesses. Not worth it.
2. Complicated Interface
The interface is confusing. I couldn’t figure it out, so I stopped using it.
1. Too Expensive”
Salesforce is too expensive for small businesses. Not worth it.
2. Complicated Interface
The interface is confusing. I couldn’t figure it out, so I stopped using it.
What problems is the product solving and how is that benefiting you?
Tax services
Sales Force an excellent tool for managing projects as Project Manager.
What do you like best about the product?
We have been assigned project in saled force by our PMO office. In this tool we have been maintaining our Project Plan and activity tracker in sales force. The tool provided accurate reports and excellent Gantt chart as per the Project plan.
What do you dislike about the product?
Adding activity hours can be tedius and slow if we have to track as per each milestone in the Project Plan.
What problems is the product solving and how is that benefiting you?
Salesforce provikdes an accurate hours which Project Managers are spending in their respective projects. These reports are helpful in creating forcast for future projects.
Service Cloud Review
What do you like best about the product?
Case Management and Omni channel routing i like mostly.
Customer support is good, Ease of use different records in same window ortab.
Customer support is good, Ease of use different records in same window ortab.
What do you dislike about the product?
Customization Limitations and User Interface Complexity these thing i dont like.
What problems is the product solving and how is that benefiting you?
For case generate and Customer Support
Salesforce for Education
What do you like best about the product?
In my experience, Salesforce helps me maintain my students' portfolio into one big file. This, in turn, helps me manage data as I can see who is getting better or who needs help at a glance. It helps me maintain accurate student records for all my students.
What do you dislike about the product?
Salesforce tends to be severly lacking in its graphics and features. Sometimes, as I am using it, the server is unavailable and crashes. Also, it can be kind of tricky to add more students. It takes longer than I would like.
What problems is the product solving and how is that benefiting you?
Salesforce helps me with the reality of managing multiple students' files and document what interventions I am actively taking with students. It is a one stop shop as it helps with document organization and integration of key steps for student progress.
Salesforce CRM serices
What do you like best about the product?
salesforce technology helps workflow automation. which boost efficiency and save tiem, leading to business adapt to compleity and drive sales.
What do you dislike about the product?
as of now as an user administrator everthing with salesforce CRM is fine to us.
What problems is the product solving and how is that benefiting you?
we are using tableau dashboards as our customer for visulizing E-commerce digital data and making easy online grocery shopping improving customer satisfaction.
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