Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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GOOD EXPERIENCE AND EASY TO USE
What do you like best about the product?
Great tool to use when managing customer inquiries across phone, email, social media, and more. Easy to also track and resolve customer issues efficiently.
What do you dislike about the product?
Wasting time on excessive data entry when tring to open a case or raise an escalation. Sometimes the terms used can be confusing especially when selecting from options.
What problems is the product solving and how is that benefiting you?
Dealing with customer's query. Knowledge base also provide agents with easy access to solutions, speeding up response times.
Intuitive and easy to use!
What do you like best about the product?
It's automations! It really makes it easier to keep customers engaed and allows you to save a lot of time.
What do you dislike about the product?
I wouldn't change anything for now because this is the best CRM I've used, so far.
What problems is the product solving and how is that benefiting you?
The automations make it a lot easier for me to keep a constant communciation with my customers without the risk of forgetting to reach out to some of them!
Salesforce Is the best interact with customers
What do you like best about the product?
Easy to use user friendly interface and we don't need other tool to sending email we can use salesforce to sending emails
What do you dislike about the product?
Nothing to dislike salesforce is the best CRM platform
What problems is the product solving and how is that benefiting you?
Case creation and all
Comprehensive Review Of Salesforce Service Cloud
What do you like best about the product?
One of the best features of Salesforce Service Cloud is its seamless integration with other Salesforce products, creating a unified platform for managing customer interactions.
This integration allows service agents to have a 360-degree view of the customer, making it easier to personalize interactions and resolve issues more efficiently.
I use this almost everyday to manage the assets of my customer.
This integration allows service agents to have a 360-degree view of the customer, making it easier to personalize interactions and resolve issues more efficiently.
I use this almost everyday to manage the assets of my customer.
What do you dislike about the product?
Nothing so far. Everything is easy to manage
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves several key problems related to customer service and support
Inefficient Case Management: Managing a high volume of support cases can be overwhelming. Service Cloud automates many aspects of case management, like routing cases to the right agents, setting priorities, and tracking progress. This reduces manual work, improves response times, and ensures that no case falls through the cracks.
Inefficient Case Management: Managing a high volume of support cases can be overwhelming. Service Cloud automates many aspects of case management, like routing cases to the right agents, setting priorities, and tracking progress. This reduces manual work, improves response times, and ensures that no case falls through the cracks.
King of CRMs
What do you like best about the product?
I have used saleforce service cloud in last 2 organizations and I must say using features like email to case, Einstein co-pilot m have been instrumental in addressing customer QRCs on the go and drive CSAT up !!
What do you dislike about the product?
want to see more and more automations .So awaiting them
What problems is the product solving and how is that benefiting you?
Quick response to customers QRC
Increase CSAT
Self service
Increase CSAT
Self service
Straightforward and easy to follow.
What do you like best about the product?
A lot of features and functionality - multi-tasking made simple.
What do you dislike about the product?
There's definitely a learning curve and requires a bit of a technical discipline.
What problems is the product solving and how is that benefiting you?
Case management and routing with easy to access client information and tracking.
Loving how this works with nonprofit cloud
What do you like best about the product?
I love how I was able to move from NPSP to nonprofit cloud and use service cloud seamlessly.
What do you dislike about the product?
There are just so many options and settings it takes a while to setup, but that is a good thing as well because it shows how much you can do.
What problems is the product solving and how is that benefiting you?
Running nonprofits in a way that helps them succeed.
Comprehensive Customer Support application
What do you like best about the product?
The service cloud console provides agents with the flexibility to work on various cases while also providing access to parent tabs. The addition of the lightning pages and applications has provided admins the ability to add useful components to the page, streamlining processes.
What do you dislike about the product?
Entitlements are verify helpful but, as an admin, is hard to get your arms wrapped around the process and some fields are required on the record in order for the milestones to start working. This information is not clearly stated and could use an update to the configuration to make it more intuative.
What problems is the product solving and how is that benefiting you?
The service conslole provides agents with all the necessary tools to perform their jobbs. Routing tickets based on status or skills streamlines case assignments and balances workload. The ability to integrate a telethony system also provides a way to lower call handle time and after work time.
good plataform.
What do you like best about the product?
The module Cases is process good for users and accounts.
What do you dislike about the product?
configurate flows for colaboration BU (flow)
What problems is the product solving and how is that benefiting you?
Create news workflows for users by sectors.
Salesforce Service Cloud: An Incredible Experience
What do you like best about the product?
Using Salesforce's cloud service has been a transformative experience for our company. The platform not only offers seamless integration with our existing systems but also provides a 360-degree view of our customers, allowing for more personalized and efficient service. The flexibility and scalability of Salesforce enable us to quickly adapt to market changes, while its automation tools significantly increase our productivity. Additionally, the robust security and exceptional technical support give us complete confidence to focus on growing our business. I highly recommend Salesforce for any company seeking innovation and excellence in customer relationship management.
What do you dislike about the product?
So far, we have not identified any disadvantages in using the Salesforce Service Cloud platform. The experience has been extremely positive and the platform has met all our needs efficiently.
What problems is the product solving and how is that benefiting you?
So far, we have not had any problems with Salesforce Service Cloud. The platform has operated efficiently and has met all our expectations. This benefits us greatly, as we can focus on our main activities without technical concerns, improving our productivity and customer satisfaction.
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