Salesforce Service Cloud
Salesforce, Inc.External reviews
6,948 reviews
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Goodgeee
What do you like best about the product?
My whole sales team is using and service for the services.For that services, and our operation is
What do you dislike about the product?
Need to operate this is a very good product.And we are using very aggressively, and we want to love to give the references
What problems is the product solving and how is that benefiting you?
Fourteen picture is no problem as such rid to the service law.We are strict
Service cloud
What do you like best about the product?
Service Cloud provides us with a unified interface, giving us instant access to all the information we need to support our customers effectively.
What do you dislike about the product?
Service cloud is best in class. No issue.
What problems is the product solving and how is that benefiting you?
Switching between multiple systems.
Comprehensive Customer 360 and Omnichannel Features with Great Customization
What do you like best about the product?
The platform offers a comprehensive Customer 360 view along with strong omnichannel capabilities. It enables customization, allowing for a more personalized experience.
What do you dislike about the product?
Sometimes, the tabs on the console can be a bit messy.
What problems is the product solving and how is that benefiting you?
It allow our clientes yo give a better customer experience for their customers
Great Email Features, But challenges with images and Attachments in Email to Case
What do you like best about the product?
Email capabilities, email to case functionality and the ability to capture data on cases and close rates and time easily
What do you dislike about the product?
Images and attachments in email to case make it clunky for users using email to case
What problems is the product solving and how is that benefiting you?
Servicing use cases for client calls in our commercial banking space and also helping with deposit account opening
Service Cloud: Fast, Intuitive, and Great for On-the-Go—Minor Loading Issues
What do you like best about the product?
Being able to move fast in an organization is key and with Service Cloud, we’re able to do just that! Very intuitive and being able to be on the go is key!
What do you dislike about the product?
Sometimes loading is rough. But otherwise I always get what I need.
What problems is the product solving and how is that benefiting you?
rather than dealing with emails and lack of visibility, Service Cloud supports that and more
Customizable Salesforce Service Cloud, but Needs Better Multi-Layer Viewing
What do you like best about the product?
Salesforce Service Cloud can be so easily customize to fit our processes.
What do you dislike about the product?
Seeing multiple layers at once from a view would be nice.
What problems is the product solving and how is that benefiting you?
We have not implemented this yet.
User-Friendly Interface but Slow Loading Times
What do you like best about the product?
It is modern and has nice look and feel.
What do you dislike about the product?
Sometimes pages load very slow and somewhat difficult to locate stuff.
What problems is the product solving and how is that benefiting you?
Easy for the service agent to help clients
Efficient and Straightforward with No Complaints
What do you like best about the product?
It is vert efficient and straightforward
What do you dislike about the product?
I don’t really has anything to complain about
What problems is the product solving and how is that benefiting you?
Connecticut externas users with internal ones
Great for Customer Support, but Admin Side Has a Steep Learning Curve
What do you like best about the product?
This tool has been invaluable in helping us support our customers more effectively. It also makes it easier to provide our service representatives with useful knowledge articles.
What do you dislike about the product?
Getting accustomed to the admin side can be challenging, as the learning curve is quite steep.
What problems is the product solving and how is that benefiting you?
It addresses the issue of customer information being scattered across different places. Now, our users are able to view conversations, products owned, and service history all within a single system.
Great User Interface
What do you like best about the product?
The user interface is very slick and friendly
What do you dislike about the product?
At times some of the workflows are hard to to follow
What problems is the product solving and how is that benefiting you?
Providing effective client support daily
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