Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce Service Cloud is the best in Case Management
What do you like best about the product?
The Service Setup Assistant provides admins a simple and efficient tool to setup a complete and powerful pre-built Service Cloud Solutions. The console provides agents a complete 360 degree view of the case, the customer information, helpful articles, and many more.
What do you dislike about the product?
I don't have anything I don't like about this product.
What problems is the product solving and how is that benefiting you?
Service Cloud provides mutiple secured channels to communicate with customers efficiently.
It help to reduce the operation time and increase the productivity of my team
What do you like best about the product?
By this my clients easily get the help within 24 hours we are able to serve our client in a better way and track the record of every task and request
What do you dislike about the product?
As of now I'm not facing any issue its all about how you are using the service cloud to full potential
What problems is the product solving and how is that benefiting you?
Its help to serve my customer request in a better way and I can align my reps on the write opprunity
We are very happy to have Service cloud in our crm
What do you like best about the product?
Simplicity of workflow , email to case, and template email
What do you dislike about the product?
At the moment I don't have any problem with it
What problems is the product solving and how is that benefiting you?
Facilitate the integration between community and Crm
Loved using since 2010
What do you like best about the product?
This is the most useful part of the whole Salesforce platform
What do you dislike about the product?
It should be rebranded as an integral platform requirement
What problems is the product solving and how is that benefiting you?
Customer 360 view
Smart skill-based service
What do you like best about the product?
Omnichannel is a game changer and helps us serve our customers faster and leverages each team member's skill set
What do you dislike about the product?
We use Fonteva, built on top of Salesforce, so we have to pay for salesforce sales/service licenses l. As a non for profit, we can't afford to give service licenses to our whole team
What problems is the product solving and how is that benefiting you?
Customers no longer get rerouted across departments to have thier questions answered
Great product!
What do you like best about the product?
Makes out customer service better, and our business as well
What do you dislike about the product?
Nothing at all, service cloud is fantastic
What problems is the product solving and how is that benefiting you?
Helping us track all cases and knowledge
You can stop your search here…
What do you like best about the product?
Salesforce service cloud is a set it and forget it option because it offers so many amazing upgrades and keeps up,and even ahead of, all other technology and offersunified experience for your service teams and all of your channels.
What do you dislike about the product?
No real downsides other than implementation and cost, which could be a factor for some, however, it is very much worth it in the long run to have a system as robust as this.
What problems is the product solving and how is that benefiting you?
Omni channel Communication and case deflection.
Service cloud
What do you like best about the product?
Field service and servixe management and operations streamline
What do you dislike about the product?
Not Applicable as it has been helpful in general
What problems is the product solving and how is that benefiting you?
Customer self service
Immensely valuable customer service platform
What do you like best about the product?
Service Cloud excels in case management, real-time reporting, and AI-Einstein. It boosts our advocate efficiency and customer satisfaction, combined with Knowledge and Feedback Management
What do you dislike about the product?
My favorite feature, its flexibility, is also a hinderance as it can be customized so much that you can get yourself in trouble. Remember to configure first - avoid customization wherever possible to stay agile and easily adopt new capabilities.
What problems is the product solving and how is that benefiting you?
Customer case management and support
Review on Service Cloud's presence in Salesforce community
What do you like best about the product?
Einstein AI for service cloud is an amazing tool set!
What do you dislike about the product?
Currently, I do not have anything to dislike about Salesforce service cloud
What problems is the product solving and how is that benefiting you?
It takes load off the service agents
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