Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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The next step in continuous service team evolution
What do you like best about the product?
Unification of data and analytics has vastly improved the efficiency of our business and our employee experience.
What do you dislike about the product?
Expensive, but pays it back. Just a lot of up front investment.
What problems is the product solving and how is that benefiting you?
Unified data
Service Cloud is a must have for service orgs
What do you like best about the product?
The ability to customize workflows for service is a game changer.
What do you dislike about the product?
It's can be complex so you really need to have someone knowledgeable working on it. A business user with no salesforce experience should not be the one setting things up.
What problems is the product solving and how is that benefiting you?
It has helped us streamline issues to help
Make sure the right problems are getting to the right team as quickly as possible.
Make sure the right problems are getting to the right team as quickly as possible.
Service cloud help us to increase customer services satisfaction. Agent force seems Great very great
What do you like best about the product?
The 360 view and the native link with agent force
What do you dislike about the product?
Nothing :)
Maybe the voice add on not inclueded
Maybe the voice add on not inclueded
What problems is the product solving and how is that benefiting you?
Our agent have the 369 view and can answer to customers
Service Cloud drives employee efficiency
What do you like best about the product?
360 view is very practical and efficient
What do you dislike about the product?
Nothing, every functionality is usefull and pratical
What problems is the product solving and how is that benefiting you?
Customer satisfaction
Fastest platform to develop on
What do you like best about the product?
The platform provides most of what you need while giving you the flexibility to fully customize
What do you dislike about the product?
It can be expensive so you have to manage it
What problems is the product solving and how is that benefiting you?
Service agent efficiency
AI-Powered Tools
What do you like best about the product?
Features like Einstein AI help automate repetitive tasks, predict case outcomes, and suggest responses to agents, improving efficiency and customer satisfaction.
What do you dislike about the product?
Cost of the product, needs for customization
What problems is the product solving and how is that benefiting you?
Easy access to knowledge base
amazing product
What do you like best about the product?
it helps agent productivity and boosts performance
What do you dislike about the product?
the product is the best and there is nothing that i dislike with AI i am expecting more
What problems is the product solving and how is that benefiting you?
it is the best for automating process
Trustworthy and Secure
What do you like best about the product?
We love the quick delivery, scalability and easy tie in with all other customer 360 apps and tools.
What do you dislike about the product?
Have not come up on any downside for our usage. Modern technology integration seems to be present in every case we have needed.
What problems is the product solving and how is that benefiting you?
Single application for all user tools.
Service Cloud very nice
What do you like best about the product?
You can access customer and correspondence history data immediately from the console
What do you dislike about the product?
If you open a lot of data in a subtab, it becomes difficult to understand
What problems is the product solving and how is that benefiting you?
I was able to immediately access the past correspondence history due to difficult customer correspondence.
Salesforce Service Cloud is a robust customer service platform
What do you like best about the product?
I like the omni-channel support and the AI-driven automation features, which make customer service more efficient and personalized.
What do you dislike about the product?
One downside is that the platform can be complex for new users, requiring significant time and training to master.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves the problem of fragmented customer service by centralizing all interactions across various channels into one platform. This benefits me by providing a complete view of customer interactions, enabling faster response times, improved case management, and more personalized service, which leads to higher customer satisfaction and team productivity.
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