Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
CRM advocate, CX strategist & Change Manager
What do you like best about the product?
Service cloud has significantly changed our business at the university of the Witwatersrand, Johannesburg.
What do you dislike about the product?
Honestly speaking it is difficult to say but on EDA the fact that is a separate component fully integrated, it is easy to navigate
What problems is the product solving and how is that benefiting you?
Service cloud has helped us resolve silos of the past through its integration. We are working toward an effective 360 review of case management and other aspects of its services
Great case management
What do you like best about the product?
Case management and work order management with escalation is great
What do you dislike about the product?
Nothing else is wrong with this products
What problems is the product solving and how is that benefiting you?
It solves a lot of my clients case management issues
Helping my customer make their customers satisfied
What do you like best about the product?
As a consultant Salesforce gives me the opportunity to help my customers build a platform to continously improve their customers experience. Adding more and more channels of communication while making the work for the agents easier so the cases can be closed quicker. Looking forward Agentforce will be a big game changer in that effort.
What do you dislike about the product?
Smaller companies cannot afford a lot of lincences and all modules so you have to try and get the most out of what you have. Managing that can be difficult sometimes.
What problems is the product solving and how is that benefiting you?
It is bringing all different channels of communication into one as well as bringing all the information to the same place so agents do not need to switch between systems anymore and can focus on getting the customer the help that the need as efficiently as possible.
Essential Service Tool
What do you like best about the product?
As a service cloud voice customer it's curiously to be about to meet my customer where they are instead of making them find me.
What do you dislike about the product?
Of course, you need admin credentials to run it and a dev if you need integrations but out of the box it's great for early to mid stage companies.
What problems is the product solving and how is that benefiting you?
Our marketing team uses this to talk to our customers and facilitate testimonials for the benefits of our products.
Great way to manage the customer experience
What do you like best about the product?
Service cloud has helped us automate tasks and make sure things are going to the right person to move things along faster
What do you dislike about the product?
Service cloud can be a little cumbersome and the setup was difficult
What problems is the product solving and how is that benefiting you?
It helps us stay organized with client issues
Productivity first
What do you like best about the product?
The best tool so far I've seen to manage the customer support from all dimensions
What do you dislike about the product?
The price is a bit too high for smb segment
What problems is the product solving and how is that benefiting you?
It's cost saving to have self service in place
Incredibly Helpful
What do you like best about the product?
The usability and seamlessness of the product.
What do you dislike about the product?
I think there's a lot for me that I still have to learn and there's a wide variety of options which could make it a little complex.
What problems is the product solving and how is that benefiting you?
Storing information that can often be difficult to track
Service Cloud makes our team better!
What do you like best about the product?
The customization of the product helps us do exactly what we need
What do you dislike about the product?
The vast options for customization mean there are sometimes so many options for enhancing that finding the right path can be confusing
What problems is the product solving and how is that benefiting you?
Connecting our team to the knowledge they need
Fast time to market
What do you like best about the product?
Fast implementation with a capability to execute complex solutions
What do you dislike about the product?
Able to make as complex as possible, sometimes making implementations complex
What problems is the product solving and how is that benefiting you?
Increasing productivity and reducing kpis
Really enjoy the session
What do you like best about the product?
I ended up with key action items and a plan
What do you dislike about the product?
In concerned about the costs and have a. Appropriate business case
What problems is the product solving and how is that benefiting you?
Currently is our single source of truth
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