Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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A core for your company
What do you like best about the product?
The integration with our different touch points in the company
What do you dislike about the product?
There are some key functions I would like to be non visible but can't remove on screen
What problems is the product solving and how is that benefiting you?
Addressing volume of accounts
Seamless experience
What do you like best about the product?
easy navigation and easy to configure and intuitive
What do you dislike about the product?
nothing it's great we use it all the time
What problems is the product solving and how is that benefiting you?
it helps with our case management
One of the most valuable Salesforce products!
What do you like best about the product?
Service Cloud allows us to provide a in-house case/ticketing solution for our entire org. The fact that the data from cases can then be run through all of our various data streams and be reported on anywhere is game-changing for us and our team.
What do you dislike about the product?
There are still many aspects about managing Service in the back end that feel antiquated. I often need to switch into classic to get a clearer view of settings, and would love to see that made better in Lightning.
What problems is the product solving and how is that benefiting you?
We needed a ticketing solution that could be directly in context with our Salesforce customer data, and it does just that!
Omnichannel is where it’s at!
What do you like best about the product?
We love using Service Cloud for case management and look forward to enabling Omni Channel and more soon!
What do you dislike about the product?
Nothing at the moment Knowledge has been tough to set up.
What problems is the product solving and how is that benefiting you?
Enabling our support teams to track customer resolutions.
Great Product
What do you like best about the product?
The ability to provide service to customers quickly.
What do you dislike about the product?
It has a learning curve for complex workflows
What problems is the product solving and how is that benefiting you?
Helping service agents deliver better service
Sales
What do you like best about the product?
Case object is my favorite!
Capture inquiries from multiple channel .
Capture inquiries from multiple channel .
What do you dislike about the product?
Nothing is particular.Service cloud is very wonderful.
What problems is the product solving and how is that benefiting you?
Service cloud shares knowledge and information, speeding up problem resolution.
Dreamforce 24
What do you like best about the product?
It provides valuable tools to allow customer care agents to service the customers faster
What do you dislike about the product?
Saying service cloud to business users makes it seem like it's a different product versus saying it's on the same instance as sales cloud and on core
What problems is the product solving and how is that benefiting you?
It gives out agents a central place to work out of to handle contact center items
It’s good
What do you like best about the product?
User experience is good sales explanation
What do you dislike about the product?
Users need to spend time learning more time
What problems is the product solving and how is that benefiting you?
Partner portal
Service
What do you like best about the product?
How it helps my teams day to day tracking.
What do you dislike about the product?
Nothing ton complain about just yet, but will provide a updates once I am aware of a dislike.
What problems is the product solving and how is that benefiting you?
We provide emails to our donors and I was able to create custom pathways per each donation type.
Salesforce service cloud enables our agents to effectively help our customers
What do you like best about the product?
The best thing about salesforce service cloud is the opportunities for customization. We can tailor the experience to our agents' preferences.
What do you dislike about the product?
I find there could be room for improvement with documentation.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud helps us provide omni-channel support to our customers for a seamless experience.
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