Agentforce Service
Salesforce, Inc.External reviews
7,122 reviews
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External reviews are not included in the AWS star rating for the product.
The best tool to keep the relationship with clients updated
What do you like best about the product?
The easy way that the agents can find the best response to support the clients and reduce the time of cases, the facility of configurate and integrate the cloud with another systems and the best way to have a good customer support update
What do you dislike about the product?
That almost anybody on LATAM knows about the incredibles things that Service can be for they companies.
What problems is the product solving and how is that benefiting you?
Time of response to cases and dubts of the clients
Life changing
What do you like best about the product?
Mmakes life easy I love it thank you 🥰🥰
What do you dislike about the product?
Nothing it's the best thing ever thank you
What problems is the product solving and how is that benefiting you?
Service excellence and us creating a SSE environment for our students
Review
What do you like best about the product?
Service. Cloud voice integration is the best
What do you dislike about the product?
Knowledge is not the best part and need new features
What problems is the product solving and how is that benefiting you?
Inb
Cloud is key to customer satisfaction
What do you like best about the product?
Service Cloud gives us a one stop shop for customer satisfaction.
What do you dislike about the product?
I can't think of anything I would improve upon
What problems is the product solving and how is that benefiting you?
Customer access to a site to monitor and submit their issues.
Omni channel
What do you like best about the product?
Omni channel and especially omni channel supervisor. It helped significantly to boost service management and analize what can be improved while contacting with clients
What do you dislike about the product?
So far I am satified with all of the features I had opportunity to use
What problems is the product solving and how is that benefiting you?
Analysing What can be improved to provide better service and communication
Excellence in Service Cloud
What do you like best about the product?
Accelerated service results and reporting capabilities.
What do you dislike about the product?
Slow speeds sometimes but overall quick service
What problems is the product solving and how is that benefiting you?
Collecting data from customer issues and case assignments.
Internal and External Use Case
What do you like best about the product?
I like the ability of being able use it for internal cases but also support our customers for ticketing
What do you dislike about the product?
The amount of time and effort to set up for our use case
What problems is the product solving and how is that benefiting you?
As an internal ticketing system
Omni Channel!!!!!
What do you like best about the product?
Salesforce Service Cloud is a great customer service support platform! My favorite thing about it is Omni Channel Routing!
What do you dislike about the product?
There isn't much I dislike about it! Each feature is great and supper helpful when it comes to supporting clients
What problems is the product solving and how is that benefiting you?
Routing customers tickets to agents and notifying agents when a ticket comes in! Which allows for fast service
Customer support process and SLA
What do you like best about the product?
I like the automations related to case management. It allows to save a lot of Service Rep time. Entitlement is also amazing feature which handles all different support levels and SLAs
What do you dislike about the product?
Omni channel is not difficult to setup and needs training to configure properly. Debugging is also not obvious
What problems is the product solving and how is that benefiting you?
Service Cloud can handle huge number of cases and dispatch complaints properly to service reps. That solves the problem of managing assignment manually and organising reps into queues. Omni channel can support different channels of communication so SF acts as a contact center and one for all platform
Service Cloud
What do you like best about the product?
It helps the customer service team to address the issues on time.
What do you dislike about the product?
there is no dislikes about the product. it works as expceted
What problems is the product solving and how is that benefiting you?
It is solving the issues of the customer.
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