Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud is a game changer
What do you like best about the product?
It's seamless integration with the rest of Salesforce cloud products. Both our internal and external customers have a continuous experience.
What do you dislike about the product?
I don't have any major dislikes currently with Service Cloud.
What problems is the product solving and how is that benefiting you?
A centralized knowledge base for our users.
Great service cloud experience
What do you like best about the product?
It's been easy to use for our agents and developers
What do you dislike about the product?
Clunky reporting and a lot of clicks for users
What problems is the product solving and how is that benefiting you?
Knowledge maintenance
CRM IT Director
What do you like best about the product?
Easy to configure and use. A lot of features and functions included.
What do you dislike about the product?
Knowledge search engine gives challenges.
What problems is the product solving and how is that benefiting you?
Placed for all customer support interactions.
Product Admin
What do you like best about the product?
How configurable is for our different lines of business
What do you dislike about the product?
We haven't had it long enough to have any real issues or dislikes
What problems is the product solving and how is that benefiting you?
Work out creation that is user friendly
New to Service Cloud!
What do you like best about the product?
We are working on implementing Salesforce and I have been so impressed by the ease of use and streamlined features.
What do you dislike about the product?
No opinion yet as we are still implementing
What problems is the product solving and how is that benefiting you?
I believe it will help with scalability
Easy to improve customer care
What do you like best about the product?
Many variety of communication channels and possible ways to raise a case in the system.
What do you dislike about the product?
Would be better to provide some option to handle CTI in easier way. Maybe inbuilt something.
What problems is the product solving and how is that benefiting you?
Mainly communication between customers and agents
Service cloud exceeds expectations
What do you like best about the product?
Salesforce service cloud sets the standard for what to expect from a customer support product. Performant, scalable, constantly innovated and full of more features than we can adapt to our organization, it provides everything we need and more.
What do you dislike about the product?
The product has become vast and it is complex to understand it all. Navigating it well requires engaging knowledge resources.
What problems is the product solving and how is that benefiting you?
We use it for multi channel customer support on warranty services, and also for internal help desk processes.
Wonderful experience
What do you like best about the product?
Service is very good and scalability is unmatched.
What do you dislike about the product?
Prod support time should be shorter and prompt.
What problems is the product solving and how is that benefiting you?
Email communications to the students
Allows Service To be Taken To Next Level
What do you like best about the product?
Service Cloud has allowed us to enable an omni channel experience that is seamless, connected, and efficient. Allowing us to prioritize our member issues and touchpoints effectively.
What do you dislike about the product?
License cost is high and for large organizations requires a lot of setup and architechture to be efficient. Still probably the easist CRM tool to do that with but it is still a hurdle.
What problems is the product solving and how is that benefiting you?
Customer 360 degree view and allows us to mix phone, chat, email, and cases together. Also allows us to implement omni channel AI technologies.
I implemented Open CTI to streamline my users' operations.
What do you like best about the product?
I like the fact that I can quantitatively observe the productivity gains with Salesforce Service Cloud.
What do you dislike about the product?
I would like to see an easy transition from the Classic email template to the Lightning email template.
What problems is the product solving and how is that benefiting you?
By linking with CTI and PBX, we are able to answer customer inquiries quickly and efficiently.
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