Webex Suite Named User

Cisco Systems, Inc.

Reviews from AWS customer

4 AWS reviews

External reviews

37 reviews
from

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    reviewer951783

Highly scalable and easy to work with

  • December 05, 2023
  • Review provided by PeerSpot

What is most valuable?

I like Webex because it is easy to work with.

What needs improvement?

In terms of improvement, every time I want to join a meeting on the web, I have to download an extension or the desktop app. It would be better if I could just join meetings directly on the web without extra downloads and steps. Simplifying this process would make things more straightforward and convenient for users like me.

For how long have I used the solution?

I have been working with Webex for almost four years.

What do I think about the scalability of the solution?

I would rate the scalability as a ten out of ten. It is most suitable for small to medium businesses.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams along with other solutions like Webex, and in comparison, Teams stands out for its seamless integration with Office 365. The compatibility with business needs makes Teams a preferred choice. While both Teams and Webex serve their purposes, the ease of use and integration with Microsoft's suite of tools make Teams a more convenient option for me.

How was the initial setup?

The initial setup was not overly difficult, but it was time-consuming.

What other advice do I have?

For those considering using Webex, my advice would be to explore automation options, especially if there is an outside team involved. Automating certain tasks can streamline processes and make using Webex more efficient. Overall, I would rate Webex as an eight out of ten.


    Taha Khaleel

Helps with efficiently scheduling meetings and work interviews remotely

  • September 01, 2023
  • Review provided by PeerSpot

How has it helped my organization?

The platform helped us a lot during COVID-19 to schedule meetings remotely.

What is most valuable?

We can access and conduct meetings remotely from anywhere using Webex. It saves a lot of challenges dealing with documents while preparing for meetings or interview sessions.

What needs improvement?

The product's price could be better.

For how long have I used the solution?

We have been using Webex for seven years.

Which solution did I use previously and why did I switch?

I use Skype, Microsoft Teams, and Zoom as well. Some functions like screen sharing are challenging to use in Microsoft Teams. For Skype, it is more complicated to establish a powerful network.

How was the initial setup?

We have to connect to the network and download the software using the browser for installation.

What about the implementation team?

I implemented the product myself.

What's my experience with pricing, setup cost, and licensing?

We purchase the product's yearly license. It is expensive.

What other advice do I have?

I rate Webex an eight out of ten.


    Ehsan Emad

Simple to integrate, helpful support, and high availability

  • May 26, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use this solution for chatting, scheduling, and meetings.

What is most valuable?

The most valuable feature of Webex is if you are using the Cisco hardware it is simple to integrate. Additionally, it can integrate well with mobile devices.

What needs improvement?

Webex could improve the calling feature. It would be helpful to be able to call outside the IP environment.

For how long have I used the solution?

I have been using Webex for approximately one year and a half.

What do I think about the stability of the solution?

This is the most stable solution I have used.

How are customer service and support?

I rate the support from Webex a nine out of ten.

Which solution did I use previously and why did I switch?

I have previously used other solutions, such as Teams and Zoom and I have had issues with conductivity requiring me to reload. I have not had any issues with Webex.

What's my experience with pricing, setup cost, and licensing?

The price of Webex is in the middle range compared to the market.

What other advice do I have?

Inside Webex, there exists a feature known as "At Hub." This feature is accompanied by a new browser that offers an array of impressive features and gadgets. Moreover, it enables you to incorporate these elements into your own website. I highly recommend giving it a try and utilizing the app assistance available to explore the extensive range of excellent products within the Webex hub. You're bound to be pleasantly surprised by what awaits you there.

Many customers are already utilizing Cisco phones, which offers a significant advantage. By using a Cisco phone, they can effortlessly join Webex meetings or video conferences through their designated video test or conference endpoint. However, it's important to note that this capability is also available with other platforms like Zoom and similar services.

I rate Webex a nine out of ten.