2022
Transforming Travel and Hospitality Customer Service Using Amazon Connect
Learn from companies using modern contact center solutions built on Amazon Web Services (AWS)
Priceline Meets Spikes in Demand
Using Amazon Connect, global travel company Priceline handles spikes in demand by rerouting calls and quickly implementing new features to reduce backlogs.
3x
1,000+
We knew with Amazon Connect we were better-prepared to provide superior customer service and quickly make adjustments when needed."
Jennifer Featherling
Senior Director of Contact Center Technology, Priceline
Traventia Scales Personalized Customer Service
With Amazon Connect, Traventia allows their customers the option to self-serve and can flexibility respond to changes in customer demand.
25%
92%
37%
Thanks to the possibilities of Amazon Connect, we can provide more personalized attention and improve customer satisfaction”
David Robledo
Founder and Chief Technology Officer (CTO), Traventia
Best Western Hotels and Resorts, reduced its telecom expenses by over 40 percent, and set Amazon Connect to be the cornerstone of its digital transformation designed to delight guests, develop agile ways of working, and create new value for guests, hotel owners, and employees.
1 month
1 week
14
35+
With Amazon Connect, we successfully migrated our European contact center in just 1 month and had all our agents remote within 1 week. Since then, we estimate that our annual telecom expenses were reduced by more than 40% because of the complete removal of all local provider circuits and associated hardware.”
Steven Walmsley
IT Architect, Best Western
Customizing Contact Center Support at Scale with Amazon Connect
10M
80%
20M
