amazon connect integration

Poly-Integrated Amazon Connect CCP

Provide headset button call control

For Poly-integrated Amazon Connect Contact Control Panel (CCP) on the Amazon Web Services (AWS) Cloud, you can use this Quick Start to deploy a small website into your AWS account, consisting of a Poly-integrated version of the Amazon Connect CCP. The website integrates Poly with Amazon Connect CCP by combining the Amazon Connect Streams application programming interface (API) and the Plantronics Hub API.

This Quick Start is for users who have already configured an Amazon Connect instance in their AWS account and want to enable support for Poly (formerly Plantronics) Remote Call Control (RCC), which provides headset button call control. 

The Quick Start includes an option for deploying with an existing domain name. When using this option, the Quick Start must be deployed in the US East (N. Virginia) Region. 


Poly integration with Amazon Connect CCP

This Quick Start was developed by Poly in collaboration with AWS.
Poly is an APN Partner.

 See the source code for this Quick Start
  •  To deploy Poly-integrated Amazon CCP
  • Step 1 Sign up for an AWS account, if you don't already have one, and sign in to your account.

    Getting an account will automatically sign you up for Amazon Connect and all other AWS services. Ensure that your AWS account is configured correctly, as discussed in the deployment guide.
    Step 2 Create a new Amazon Connect instance for the integration, or use an existing instance. Note the Amazon Connect instance alias.
    Step 3 Launch the Quick Start to deploy the Poly-integrated Amazon Connect CCP in about 30 minutes. If you are using an existing domain name, a few extra steps are required. Follow the steps in the deployment guide to complete configuration tasks.

    Amazon may share user-deployment information with the AWS Partner that collaborated with AWS on this solution.  

    Please know that we may share who uses AWS Quick Starts with the AWS partner that collaborated with AWS on the content of the Quick Start.