John Wei, the chief technology officer (CTO) and senior vice president of Comerica Bank, discussed the company's digital transformation journey and the role of Amazon Web Services (AWS) in its cloud strategy. Comerica Bank, with a focus on relationship banking, aimed to accelerate its digital transformation by using the cloud for better scalability, speed, and agility. The company recognized that customer expectations had evolved, with banking becoming an activity rather than a physical place. Building on AWS, Comerica Bank successfully migrated its call center agents to Amazon Connect and used Amazon Relational Database Service (Amazon RDS) for scalable and resilient relational databases to reduce IT complexity and cost.
AWS Services Used
Amazon Connect
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost.
Amazon RDS
Amazon Relational Database Service (Amazon RDS) is a collection of managed services that makes it simple to set up, operate, and scale databases in the cloud.
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