Paytm Enhances Innovation Potential of its Technology Team with AWS Training and Certification


Businesses are increasingly looking for skilled talent to maximize the potential of the cloud, which enables them to lower the costs of IT while increasing their flexibility and power to drive innovation. The search is as intense in India as anywhere else in the world, where many companies are leveraging the cloud to its full effect. And it’s where companies like Paytm, one of India’s largest digital payments, commerce, and financial services platforms, is meeting its cloud-talent needs with the support of Amazon Web Services (AWS) and AWS Training and Certification.
The benefits from Paytm’s talent being at the top of its cloud game are clear. The company reduced infrastructure management and processing incidents by 70 percent with AWS. By re-architecting its platform for the AWS Cloud, it also created a data lake to improve data quality and drive development. “We’re a technology company and our success depends on our ability to build new and better services for our clients,” states Manmeet Dhody, chief technology officer - payments at Paytm.

Establishing a Cloud Center of Excellence

One advantage of using AWS services was its ease of use that enables developers to learn quickly. “We wanted to make sure our personnel were working as efficiently as possible. And with AWS releasing new services regularly, we aimed to minimize any learning curves, so developers were highly productive from day one,” comments Manmeet.
Although Paytm provided technical training, the company realized it needed a more focused and structured approach to train employees on AWS. To demonstrate this commitment to skills development in order to retain employees and attract talent, Paytm engaged with AWS to help establish a Cloud Center of Excellence (CCoE) team as a central governing body. Together, they conducted a Cloud Maturity Model Assessment to understand Paytm’s AWS Cloud maturity and learning needs across all business units. Based on the analysis, AWS then ran a pilot people enablement program for identified portfolios. The program was well received and triggered immediate requests for a full-scale skill-building program.
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With AWS releasing new services regularly, we aimed to minimize any learning curves, so developers were highly productive from day one.”

Manmeet Dhody
Chief Technology Officer, Payments, Paytm

Upskilling More than 2,800 Developers with Full Scale Training 2

The program will upskill more than 2,800 Paytm IT personnel by end of 2022. These include hundreds of IT architects, developers, and database administrators. Besides covering essential architecting on AWS, the program covered services such as Amazon Elastic Compute Cloud (Amazon EC2), AWS Architecting Services, and AWS Security Services. With security training, Paytm expedited the adoption of services such as Amazon Guard Duty and AWS Cloud Trail at a key moment in the organization’s development as it increased the deployment of bank workloads. What’s more, while the training programs were underway, AWS took feedback from Paytm’s developers into account and included Running Containers on Amazon Elastic Kubernetes Service (Amazon EKS). Explains Manmeet, “Amazon EKS wasn’t new to us, but we received feedback from the developers that it would be great to learn more about this service.”

Gaining Greater Stability and Speed at a Lower Cost

As a result of the training program, Paytm has improved the stability and security of its AWS Cloud platform, while enhancing the level of service for Paytm customers. Manmeet attributes the increase in stability to IT personnel following AWS best practices more closely when working with the platform. Moreover, the training program has helped accelerate Paytm’s speed of development and innovation by upskilling personnel on AWS.
Besides greater stability and speed, the engagement is also delivering savings. Staff have now maximized the cost-effectiveness of the AWS environments and accelerated the migration of workloads from on premises to AWS, enabling Paytm to retire costly on-premises infrastructures. Tarun Aggarwal, vice president of DevOps at Paytm says, “The training has accelerated AWS migrations. Furthermore, project managers have greater confidence that our developers can handle a wider variety of projects, reducing the need to employ third-party contractors.”
With the CCoE in place, Paytm also has a single data source to keep track of cloud learning initiatives. The business is better able to measure the progress of personnel and identify where AWS training would deliver the greatest value.

Empowering and Motivating Employees

Employee feedback from the training program has been consistently positive, with training survey reports showing an employee satisfaction score of more than 4.5 out of 5. Part of the feedback is that employees feel empowered because they are better at their jobs and feel more in control of their career progression. “Our employees are highly motivated and keen on further improving their skills,” says Manmeet.

The great news is that Paytm is now in a stronger position to continue building on the success of using AWS to innovate on the cloud. It’s more certain than ever that the company will continue building improved services for its clients, while its employees remain comprehensively trained and certified on the latest technologies. 

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About Paytm

Paytm is one of India’s largest financial services companies, offering full-stack payments and financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services.


  • Increases innovation while accelerating on-premises migrations to the cloud
  • Builds cloud expertise resulting in increased product stability
  • Enhances development speed and reduces operational costs
  • Raises employee satisfaction rates

AWS Services Used

AWS Training and Certification

Organizations need individuals with cloud skills to help transform their business. AWS Training and Certification helps you build and validate your skills so you can get more out of the cloud.

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AWS Security Services

AWS Security Essentials covers fundamental AWS Cloud security concepts, including AWS access control, data encryption methods, and how network access to your AWS infrastructure can be secured.

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AWS Architecting Services

Through a series of use case scenarios and practical learning, you’ll learn to identify services and features to build resilient, secure, and highly available IT solutions in the AWS Cloud.

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Running Containers on Amazon Elastic Kubernetes Service (Amazon EKS)

Amazon EKS makes it easy for you to run Kubernetes on AWS without needing to install, operate, and maintain your own Kubernetes control plane.

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