Traditional engagement and communication channels at education institutions often require manual effort that can't scale when unexpected events happen, such as a global pandemic. With the Contact Center solution on AWS, education institutions can relieve the burden on staff by automating processes with an artificial intelligence (AI) natural language chat bot. For example, the student health services can send outreach communication for COVID-19 testing, driven by real-time data segmentation support for test or appointment scheduling. All are in the realm of possibilities to help relieve the burden on staff and improve the student’s experience.

AWS Services

Purpose-built cloud products

Amazon Connect
Provide superior customer service at a lower cost with an easy-to-use omnichannel cloud contact center