What does this AWS Solutions Implementation do?

This solution helps you implement sophisticated conversational chatbots and develop engaging and lifelike experiences for your customers. The solution automatically deploys, configures, and interacts with managed AWS services that apply machine learning algorithms to interact with end-users and turn chatbot text into lifelike speech.

Multiple languages

Set up chatbots in English, French, German, Italian, Portuguese, Russian, and Spanish.

Two conversation types

Choose simple chatbot conversations that do not require access to external resources or specialized functions, or complex chatbot conversations designed for more complicated interactions.

Sample web application

Launch a pre-built sample web application that you can use as a reference framework to create your own application.

Customizable chatbot functions

Engage with chatbots that can use an external API to get weather data, order a pizza, and schedule appointments.

AWS Solutions Implementation overview

Deploying the solution with the default parameters builds the following environment in the AWS Cloud.

Serverless Bot Framework | Architecture Diagram
 Click to enlarge

Serverless Bot Framework architecture

The AWS CloudFormation template deploys the following services:

  • An Amazon API Gateway endpoint where customers can send requests
  • AWS Lambda functions that apply machine learning algorithms
  • Amazon Polly, which turns text into lifelike speech
  • Amazon DynamoDB tables to store conversation logs, interaction context, and user feedback, and other tables required by sample microservices
  • AWS Systems Manager to securely store API keys
  • Amazon Simple Storage Service (Amazon S3) buckets to store configuration files
  • Amazon CloudFront to provide secure, public access to the solution’s sample web application hosted in an Amazon S3 bucket configured for static website hosting using an Amazon Cognito user pool to manage user access to the web application
  • Amazon Lex to process user requests and respond according to bot configurations

Serverless Bot Framework

Version 1.5.0
Last updated: 02/2021
Author: AWS

Estimated deployment time: 5 min

Estimated cost  
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Solving with Solutions: Serverless Bot Framework
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