FAQ

Q: What are the prerequisites before I can deploy the Voicemail for Amazon Connect solution?

A: The solution requires an active AWS account, an Amazon Connect instance with administrative permissions, and the AWS Identify and Access Management (IAM) rights to launch AWS CloudFormation templates that create IAM roles. 

Q: Can I deploy the solution in any AWS Region?

A: This solution uses the Amazon Connect, Amazon Transcribe, and Amazon Kinesis Video Stream services, which are currently available in specific AWS Regions only. Therefore, you must launch this solution in an AWS Region where those services are available. For the most current service availability by region, see the AWS service offerings by region.  

Training and Certification

AWS Training and Certification builds your competence, confidence, and credibility through practical cloud skills that help you innovate and build your future.  Learn more »

Introduction to Amazon Transcribe

Amazon Transcribe is a fully managed and continually trained automatic speech recognition (ASR) service that accepts common audio formats and can accurately transcribe both low-fidelity and high-fidelity audio. This course introduces you to the service by highlighting key features and use cases. We also review the benefits of deep learning to improve the accuracy of transcriptions and demonstrate a simple transcription.

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Introduction to AWS CloudFormation

A basic overview of how AWS CloudFormation can be used to automate resource provision. Use cases where AWS CloudFormation is used to repeatedly and predictably create groups of resources is covered in this course. A demonstration in designing an AWS CloudFormation template for resource provisioning is also covered.

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Introduction to Amazon Simple Storage Service (Amazon S3)

In this course, you are provided with an overview of Amazon S3. You will also differentiate among the various types of storage, and identify common use cases for Amazon S3. You also examine cost and billing concepts associated with Amazon S3.

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Partner resources

The AWS Partner Network (APN) is focused on helping partners build successful AWS-based businesses to drive superb solutions and customer experiences. APN Partners are focused on customer success, helping you take full advantage of all the business benefits that AWS has to offer. With their deep expertise on AWS, APN Partners are uniquely positioned to help your company at any stage of your Cloud Adoption Journey and to help you solve some of your most complex problems. 

Visit the following pages to learn more about the services we used to build this AWS Solution.

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