Explore nonprofit call center services for member support, fundraising campaigns, and more

Donors, members, and volunteers expect fast, accurate information when they call your nonprofit. They want to connect to the right person or resource to address their needs, and quickly. By adopting Cloud Call Center solutions on AWS, nonprofits can connect callers with the right information faster and better serve their needs. Using advanced technologies such as chatbots, nonprofits can also reduce the time that staff and volunteers spend answering calls.

AWS Services

Purpose-built cloud products

AWS Solutions

Ready-to-deploy solutions assembling AWS Services, code, and configurations

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  • QnABot on AWS

    Deploy a multi-channel, multi-language conversational interface (chatbot) that responds to your customer's questions, answers, and feedback, powered by large language models (LLMs).
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Partner Solutions

Software, SaaS, or managed services from AWS Partners

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  • Genesys Cloud

    Manage complex experiences with enterprise contact center software. Transform your contact center into an experience center virtually overnight. Leading enterprises that need sophistication and scale turn to Genesys for feature-rich contact center software.
  • Conversational AI Platform

    A conversational AI low-code/no-code platform that automates the creation and management of multilingual digital agents and chatbots while orchestrating integrations with third-party systems across cloud providers.
  • Zendesk Support Suite

    Shoppers now have access to brands around the clock, on everything from voice, chat to Twitter. With Zendesk, retail brands can offer seamless, personalized, branded support experiences on every channel by bringing together data from all parts of the business - inventory, shopping history, etc.
  • Talkdesk CX Cloud

    Customers expect more from contact centers today, and legacy systems can’t keep up. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering customer experience as competitive advantage while optimizing operational efficiency & reducing cost
  • Verint Open Platform

    Verint Open Platform increases customer experience (CX) automation in your contact center and other customer touchpoints with our open approach powered by data and AI. With Verint, brands get AI Business Outcomes Now.
  • NICE CXone

    NICE CXone, the world's #1 cloud customer experience platform, transforms your call center software - empowering exceptional agent and customer experiences: every channel, every time. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence-all built on an Open Cloud Foundation. CXone helps organizations of all sizes be the first choice of customers, the first to innovate, and the first choice employer. Only CXone delivers one unified experience, on one cloud native platform, with fast onboarding of new employees and capabilities, and embedded AI to keep your team one step ahead.
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Guidance

Prescriptive architectural diagrams, sample code, and technical content

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  • Donors/Members Contact Center on AWS

    This Guidance demonstrates how Nonprofits can drive higher engagement with donors/members by building an intelligent omni-channel contact center leveraging AWS Artificial Intelligence/Machine Learning and Omnichannels contact center services.

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