Call and Speech Analytics with DialogTech and Amazon Connect

Optimize marketing efforts and improve the customer sales journey with a cloud-based voice management platform

Voice-to-voice communication makes up a huge part of how you interact with potential and existing customers, so it’s important that your organization does it well. DialogTech is a cloud-based voice management platform that integrates with Amazon Connect and helps organizations gather data on every call, in order to learn what elements lead to more successful calls.

DialogTech enables your marketing team and sales agents to personalize each customer's journey with your brand and fine-tune the sales funnel for future customers.

This solution is supported by an Amazon Connect Integration Quick Start.

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  • Work with an APN Partner
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  • Learn

    Solution highlights:

    • Make more impactful customer interactions by connecting customers to the right agents
    • Optimize sales opportunities by equipping sales agents with vital customer information
    • Maximize return on investment (ROI) by more accurately targeting potential customers

    Key features provided by this contact center solution:

    • Learn which callers are quality leads and what was said on those calls that helped convert them
    • Personalize the customer journey to provide better customer service and convert more potential customers
    • Route calls to the right agents and then provide those agents with information about the customer’s journey so far
    • Prove ROI and optimize marketing efforts by gathering the insights you need when you need them

    DialogTech extends Amazon Connect by providing customers with valuable, real-time data associated with phone calls that can be used to tailor call routing, informing Amazon Lex of call context in order to convert more callers through personalized sales conversations.

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  • Launch
  • Launch

    You can launch DialogTech for Amazon Connect utilizing an AWS Quick Start integration. This integration sets up an AWS architecture for leveraging call analytics data from DialogTech and deploys it into your AWS account in a few easy steps.

    The AWS Quick Start integrations for Amazon Connect follow best practices from AWS for the highest level of security and availability. You can deploy solutions, as needed, based on your demands and business objectives.

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  • Work with an APN Partner
  • Work with an APN Partner

    APN Partners offer consulting offers for Amazon Connect to help you quickly discover value from this solution. Follow these links to find more about these APN Partners and their consulting offers, and to request more information or support.

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