Amazon Lex for Financial Services

Quickly deploy sophisticated conversational experiences on secure infrastructure


Amazon Lex provides automatic speech recognition and natural language understanding technologies to transcribe input, identify user’s intent, and fluidly manage the conversation. You can use the pre-built bots to quickly deliver personalized experiences for financial services by managing context and orchestrating dialog based on business knowledge. The pre-built bots provide a ready integration with Amazon Kendra, a highly accurate and easy-to-use intelligent search service, so the bot can easily answer natural language questions in a customer service call. Overall, you can now enable richer and lifelike conversations and transform the service experience.
Amazon Lex can help you drive digital engagement in the financial services domain, with minimal effort. You can easily publish the bots on voice modality (e.g., Amazon Connect) or a social media platform (e.g., Facebook Messenger), directly from the Amazon Lex console, reducing duplicative development efforts. The pre-built bots include orchestration to conduct an omni-channel conversation, including agent handover support. You can create flows for common tasks (e.g., transfer funds) or conversation patterns (e.g., putting call on hold) resulting in reduced effort and an accelerated go-to-market.
Amazon Lex is a completely managed service that can automatically scale with usage, so you don’t need to worry about provisioning hardware and managing infrastructure to power your bot. As part of the pre-built solution, you have access to the authentication and verification logic that you can easily incorporate into your conversation flows. You can use Amazon Lex to capture, transmit, and retrieve sensitive payment card data for use cases such as payment processing, and mobile wallet that are subject to PCI DSS compliance. AWS core infrastructure meets stringent security and data requirements for financial services and you can build with confidence to deliver secure and scalable experiences.